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Frequently Asked Questions

Wi-Fi Speed

  • The broadband speed you get depends on several factors such as a Wired or WiFi connection, Devices connected, Location of the modem and router, WiFi congestion, Interference, application bandwidth usage, etc.

  • Ensure your device has the latest WiFi technology, i.e. latest 2x2 802.11ac and dual band (2.4GHz & 5GHz) as your wireless download speed is dependent on the WiFi technology used by your device. Models such as Samsung Galaxy S5 and Note 4, iPhone 6s, Huawei XX, iPad pro and above have advanced WiFi technology.

  • The speed you experience on your fibre broadband connection is dependent on whether you are on a wired or WiFi connection.

    • Wired connections are fast and consistent, suitable for bandwidth-intensive activities (gaming, video streaming, file sharing, etc)
    • WiFi connectivity is generally lower than Wired connections as it has limitations due to several environmental factors. Your WiFi coverage may be affected by your home layout, wall structure and the position of the wireless router. Interferences can also come from other household devices or your neighbours' WiFi signals, especially within dense residences. Hence, we do recommend that you use Wired connection (LAN cable) for optimal and a more stable speed.
  • The standard WiFi indoor coverage is within 50 metres or less, depending on the structure of your house. For example, a thick wall may affect the quality of your Wi-Fi connection.

  • Here some tips for better WiFi performance,

    1. Ensure your router is placed in an open area and away from elecyronic devices and obsturctions.

    Cordless Phone

    Microwave Oven

    Bluetooth Device

    Concrete Walls/ Furniture

    Mirror/Coated Glass

    Enclosed Space

    2. Choose the right WiFi band based on your home coverage areas.

    3. Upgrade to a higher plan for faster speed when you have more than 10 devices connected to simultaneously.

    4. Improve WiFi coverage with Mesh WiFi.

    5. Restart your router at least once a month for optimum performance

    6. Choose the right connection.

    Tip: Use a wired connection to your router if you're using high bandwidth applications eg. gaming or large file transfers.

    7. Always-on internet. Ensure the 4G back-up dongle is always connected to your router for continuous WiFi.

    8. Use the "Test My Home WiFi" diagnostic tool to analyse, troubleshoot and optimise your WiFi.

    9. Ensure that cables are correctly connected.

    10. If you need to change your WiFi Password, here's how:

    a. Key in http://192.168.1.254
    Ensure you're connected to the WiFi

    b. Key in username and password.

    c. Select Wireless 2.4Ghz.

    d. Enter your preferred username & password and click Save. Repeat the step to change password for Wireless 5Hhz.

    Visit Maxis Fibre and WiFi 6 page for more info.

  • Watch this video to learn how to test your home WiFi speed on mobile phone.

    How To Perform Speed Test (Phone)

    Here is the step by step guide on how to perform a speed test on your mobile phone to check your internet connection speed.

    Step 1: Find your Maxis network.
    Step 2: Check the signal bars to see which of your Maxis Fibre network has the better signal.
    Step 3: Connect to the Maxis Fibre network with the strongest signal.
    Step 4: Open your browser in ‘incognito mode’.
    Step 5: Enter “speedtest.maxis.com.my” in the URL bar.
    Step 6: Click “Go” and wait for the test to complete.
    Step 7: Take a photo of the page and share it with our customer care consultant.
    Step 8: Enter “http://58.71.244.202/speedtest/” in the URL bar.
    Step 9: Click “Start” and wait for the test to complete.

  • Watch this video to learn how to test your home WiFi speed on laptop.

    How To Perform Speed Test (Laptop)

    Here is the step by step guide on how to perform a speed test on your desktop or laptop to check your internet connection speed:

    Step 1: Find your Maxis network.
    Step 2: Check the signal bars to see which of your Maxis Fibre network has the better signal.
    Step 3: Connect to the Maxis Fibre network with the strongest signal.
    Step 4: Open your browser in ‘incognito mode’.
    Step 5: Enter “speedtest.maxis.com.my” in the URL bar.
    Step 6: Click “Go” and wait for the test to complete.
    Step 7: Take a photo of the page and share it with our customer care consultant.
    Step 8: Enter “http://58.71.244.202/speedtest/” in the URL bar.
    Step 9: Click “Start” and wait for the test to complete.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels