Frequently Asked Questions
Test My Home Wi-Fi
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It's a self-diagnostic feature which is able to analyse, troubleshoot and optimise your Maxis Home Fibre Wi-Fi.
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The device connected will differ every time you do the test as it depends on what devices are connected at that point of time when the test is done.
- All your devices connected to your home network and the connection quality
- What are the issues in your home network and some tips on how to resolve them
Watch this video to learn how to test your home Wi-Fi.
Maxis Self Serve Portal #5 – Optimise your Home WiFi
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The device connected will differ every time you do the test as it depends on what devices are connected at that point of time when the test is done.
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Rebooting your router regularly would ensure optimal performance of the router for better WiFi experience. We would encourage you to schedule your reboot sessions.
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No. No notification would be sent prior to the scheduled reboot. However, you would be able to check when you have scheduled your reboot in the app.
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Yes. The network SSID and password will take effect immediately.
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This feature is available in Maxis app and Maxis Self Serve, just select your Home Fibre service and click on "Test My Home Wi-Fi" to use.
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Please refresh your app and ensure that you are on the latest Maxis app version. The latest versions can be downloaded via your devices App Store or Google Play Store.
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It is not necessary to be connected to your Maxis Home Fibre Wi-Fi network to use this feature. You can use this feature to test your home Wi-Fi even by using any mobile internet network or any other network.
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This tool can only be used to analyse your Maxis Home Fibre.
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No. This feature only works if you are using the router provided by Maxis.
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The connectivity test is right up to your router, however your Wi-Fi performance can also be impacted by several factors such as building structure, radio or electrical interference, devices connected and distance.
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For the time being, Test My Home WiFi does not support Mesh Wi-Fi.
Need to get in touch with us?
Contact Maxis Customer Service