#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read

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MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Test My Home Wi-Fi

  • It's a self-diagnostic feature which is able to analyse, troubleshoot and optimise your Maxis Home Fibre Wi-Fi.

  • The device connected will differ every time you do the test as it depends on what devices are connected at that point of time when the test is done.

    1. All your devices connected to your home network and the connection quality
    2. What are the issues in your home network and some tips on how to resolve them

    Watch this video to learn how to test your home Wi-Fi.

    Maxis Self Serve Portal #5 – Optimise your Home WiFi
  • The device connected will differ every time you do the test as it depends on what devices are connected at that point of time when the test is done.

  • Rebooting your router regularly would ensure optimal performance of the router for better WiFi experience. We would encourage you to schedule your reboot sessions.

  • No. No notification would be sent prior to the scheduled reboot. However, you would be able to check when you have scheduled your reboot in the app.

  • Yes. The network SSID and password will take effect immediately.

  • This feature is available in Maxis app and Maxis Self Serve, just select your Home Fibre service and click on "Test My Home Wi-Fi" to use.

  • Please refresh your app and ensure that you are on the latest Maxis app version. The latest versions can be downloaded via your devices App Store or Google Play Store.

  • It is not necessary to be connected to your Maxis Home Fibre Wi-Fi network to use this feature. You can use this feature to test your home Wi-Fi even by using any mobile internet network or any other network.

  • This tool can only be used to analyse your MaxisONE Home Fibre' service.

  • No. This feature only works if you are using the router provided by Maxis.

  • The connectivity test is right up to your router, however your Wi-Fi performance can also be impacted by several factors such as building structure, radio or electrical interference, devices connected and distance.

  • For the time being, Test My Home WiFi does not support Mesh Wi-Fi.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels