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Frequently Asked Questions

Internet Connection Checks

  • Watch this video on how to perform a trace route.

    How To Perform a trace route

    Here is the step by step guide on how to perform a trace route to identify the route through the internet from one computer to another:

    Step 1: Navigate to the Windows Start Menu.
    Step 2: Input “command prompt” in the search box and click “Enter”.
    Step 3: Input tracert command followed by the destination IP address/domain.
    Step 4: Once the trace is complete, please screenshot and share your results with our customer care consultant for further troubleshooting.

  • Here is a short video on how to identify your LAN cable type. The recommended minimum specification for your LAN cable is CAT 5E

    How To Verify LAN Cable spec
  • Watch this video to learn how to check your LAN adaptor specifications.

    How To Check LAN adaptor specs

    Here is the step by step guide on how to check the specifications of your LAN adaptor:

    Step 1: Move your cursor to the bottom right of your desktop screen to show the hidden icons.
    Step 2: Locate the “Network” icon.
    Step 3: Right click on the “Network” icons and select “Open Network & Internet settings”.
    Step 4: Navigate to and click “Network and Sharing Center”.
    Step 5: Click on your LAN Network.
    Step 6: Click “Properties”.
    Step 7: Click “Configure”.
    Step 8: Navigate to “Speed & Duplex”.
    Step 9: Click “Value” and you will be able to see the maximum negotiation value of your Network Adaptor.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels