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Frequently Asked Questions

Videos

  • Simple guide on how to read your MaxisONE Plan Bill

    How to Understand Your First MaxisONE Plan Bill
  • Step by step guide on how to top up your Hotlink account from Maxis postpaid

    How To Top Up Your Hotlink Account: From A Family/Friend\'s Maxis Postpaid Account
  • Not sure what will happen during Maxis Home Fibre Installation, get prepared by watching this video!

    Maxis Home - Wha\t's the installation process
  • Who is Maxpert and why is Maxis sending this team to do your Maxis Home Fibre installation? 

    Find out more and you will be convinced why you need to sign up a package which is bundled with Maxpert's installation.

    View the English version here:

    Three reasons why Maxperts can solve your WiFi challenges

     

    View the Mandarin version here:

    Maxpert专家能为您解决家居WiFi问题的三个原因
  • Find out how you can extend the WiFi signal in your premise.

    View the English version here:

    WiFi mantap dengan En. Wai Fai #1 – Liputan WiFi Maksimum

     

    View the Malay version here:

    WiFi mantap dengan En. Wai Fai #1 – Liputan WiFi Maksimum
  • Your router should place away from some the household objects for better WiFi.

    View the English version here:

    Better WiFi with Mr. Wai Fai #2 - Minimise Signal Interference

     

    View the Malay version here:

    WiFi mantap dengan En. Wai Fai #2 – Minimumkan Gangguan Isyarat
  • Old devices may not get along well with WiFi!

    View the English version here:

    Better WiFi with Mr. Wai Fai #3 - Check Your Devices

     

    View the Malay version here:

    WiFi mantap dengan En. Wai Fai #3 – Periksa Peranti Anda
  • Your subscribed bandwidth may not be sufficient for your usage anymore.

    View the English version here:

    Better WiFi with Mr. Wai Fai #4 - High Speed For Heavy Usage

     

    View the Malay version here:

    WiFi mantap dengan En. Wai Fai #4 – Kelajuan Pantas untuk Penggunaan Berat
  • For stable and better download speed, use a good LAN cable.

    View the English version here:

    Better WiFi with Mr. Wai Fai #5 - Stable WiFi Connection

     

    View the Malay version here:

    WiFi mantap dengan En. Wai Fai #5 – Sambungan WiFi yang Stabil
  • Find out when to use 2.4Ghz and 5Ghz to get the most out of your WiFi.

    View the English version here:

    Better WiFi with Mr. Wai Fai #6 - 5Ghz or 2.4Ghz?

     

    View the Malay version here:

    WiFi mantap dengan En. Wai Fai #6 – Saluran WiFi yang Betul
  • Find out the answers to your fibre Internet questions in this video and discover how you can make the most of your Maxis Fibrenation package.

    Level up your WiFi experience with Maxis\’ free new dual-band router
  • Not sure how to get in touch with us at Maxis for support? Watch this video for more.

    Maxis Self Serve Portal #6 – Getting more help
  • Get help quicker and skip the wait with the Maxis Self Serve Portal! Link your accounts, manage data, pay bills, and much more. All at your own pace.

  • In this 2.44 mins video, you will know end to end how to read your Maxis bill.

    English | Bahasa Malaysia | Mandarin

  • Learn how to get your Maxis bill online and how to subscribe to email bill in 55 seconds.

    English | Bahasa Malaysia | Mandarin

  • Not sure how much to pay? Learn where to read your current charges, current payment, total amount payable and outstanding amount.

    English | Bahasa Malaysia | Mandarin

  • With itemized bill, your plan and usage charges are listed in your bill, learn how to read your plan and usages charges in less than a minute.

    English | Bahasa Malaysia | Mandarin

  • Went overseas and roamed? Learn where to find details of your roaming charges.

    English | Bahasa Malaysia | Mandarin

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels