Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions


  • Yes, there will be a charge of RM25 for changing your number.

  • Protecting your data has always been important to Maxis and with this Act; we have taken the care to also be fully compliant. Why, what and how we collect and use your information and a list of your rights under the Act are explained in our Privacy Statement.

    For current Maxis customer, we have registered your consent for the use of your personal data for the services you have subscribed to under our terms and conditions.
    If you have any queries or concerns, please contact us via Live Chat or call us

  • You can prevent such spam or hoax messages by following below tips -

    1. Don't reply or call the number in the message
    2. Report the spammer
    3. Block that spam number
  • It is not 100% possible, but to avoid being targeted of a spam message, be cautious about revealing your mobile phone number to other organization, whether online or in-person at restaurants, shops or while participating in surveys or filling up questionnaires.

    When you are filing registration forms, ensure you read the terms and conditions carefully before revealing your mobile phone number. Most reputable companies and services will officially ask for your permission to reveal contact details to other third parties for marketing purposes.

    We recommend that you choose the option to keep your mobile phone number private. You can also activate spam protection in your phone and block such spam numbers.

  • We are doing the best we can to stop spam messages. If the number belongs to Maxis/Hotlink, we have anti-spam measures to monitor and block spam messages. If you have received any that you suspect to be spam, do let us know. Send us the number you received it from, the content of the message and the date and time received.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service