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If you’ve forgotten your PIN, or entered an incorrect PIN too many times, your SIM will be locked, and you won’t be able to get into your phone.
To unlock it, you need a PIN unlock code (PUK).
You may change the default PIN upon keying in the dedicated PUK in your device.
Maximum 3 times before your SIM PIN gets locked.
Please walk in to any Maxis Store personally to perform SIM replacement.
This is a change, please bring along your MyKad, we will conduct biometric verification prior replacing your SIM. For foreigner, please walk in personally with your passport or identity document which you used to register for your Mobile.
Find answers from our FAQ or contact Maxis Customer Service via these channels