#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read

here

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

Forgotten Pin And Puk

  • If you’ve forgotten your PIN, or entered an incorrect PIN too many times, your SIM will be locked, and you won’t be able to get into your phone. 

    To unlock it, you need a PIN unlock code (PUK).

  • You may change the default PIN upon keying in the dedicated PUK in your device.

  • Maximum 3 times before your SIM PIN gets locked.

  • Get PUK to unblock. Here is where you can get your PUK code

  • Please walk in to any Maxis Store personally to perform SIM replacement.

    Tips:
    This is a change, please bring along your MyKad, we will conduct biometric verification prior replacing your SIM. For foreigner, please walk in personally with your passport or identity document which you used to register for your Mobile. 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels