Frequently Asked Questions
Forgotten PIN and PUK
If you’ve forgotten your PIN, or entered an incorrect PIN too many times, your SIM will be locked, and you won’t be able to unlock your phone. To unlock it, you will need a PIN unlock code (PUK).
You may change the default PIN upon keying in the dedicated PUK on your device.
You can try maximum 3 times before your SIM PIN gets locked.
In order to unblock your SIM which is locked because of entering wrong PUK code many times, please walk into any Maxis Store personally to unblock the SIM/perform SIM replacement.
This is a change, please bring along your MyKad, we will conduct biometric verification prior to replacing your SIM. For a foreigner, please walk in personally with your passport or identity document which you used to register for your Mobile.
Need to get in touch with us?
Contact Maxis Customer Service