Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions

Understanding Your Bill

  • In this 2.44 mins video, you will know end to end how to read your Maxis bill.

    Maxis Bill 101 - All you need to know
  • Your first bill will be generated after your bill cycle. There are a few convenient ways to view your billed and unbilled amount :

    • Maxis app - please download from Google Play Store or App Store.
    • Maxis Care - just click on the postpaid mobile number and click on the bill amount.
  • Your bill will be pro-rated if the registration is done within the bill cycle. There would be a few crucial details such as your name, mailing address, phone number, account number, payment details reflected in your bill statement.

  • Please login to Maxis app or Maxis Care to view your supplementary line user's monthly usage.

  • No, share line bill usage can only be viewed by the principal number via Maxis app or Maxis Care

  • When you register your account, a bill cycle is automatically chosen for you. If you would like to change your bill cycle, please call us or walk in personally.

  • When you see a negative or inverted bracket at your 'Amount Due' column, this means you have overpaid. Not to worry, this negative or inverted amount will be used to offset your following months bill.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service