Click here for stores with 100% vaccination status. See you soon!

Click here for stores with 100% vaccination status.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more

here.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

SMS Content Subscription

  • You may stop SMS from short codes which are ranging from 2XXXX to 3XXXX by sending STOP ALL to the respective short code.

  • SMS content subscription can be done via SMS, WAP and WEB. There are 2 types of subscriptions:-

    Pay per use 

    • Pay per use  service is a one-off purchase that is chargeable only at the point when you make a content request.
    • Television interactive SMS, SMS voting services and checking summons are among those you may have come across or used.


    Subscription based

    • Subscription based service require you to register via SMS in order to subscribe for the service.
    • If you have subscribed to information-based services will be able to keep abreast of the latest news without the hassle of initiating a request for every update. 
    • The subscription is only complete when you send a SMS to the ECP's short code which will then be followed by a confirmation message from the provider.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

  1. WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
  2. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.