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Frequently Asked Questions

General

  • GST 6%
    From 1 April 2015

    GST 0%
    1 June 2018 - 31 Aug 2018

    Sales & 6% Service Tax
    From 1 September 2018

  • The Malaysia government has announced that effective 1 Sept 2018, the 6% Service Tax is replacing the Goods and Services Tax (GST) which was at zero percent (0%). Essentially, all provision of telecommunication services by telcos to customers are subjected to the 6% Service Tax. These include IDD calls, telex, video conference, roaming, fax, VoIP, lease lines, bandwidth service, maintenance of facilities, installation, etc.

  • Below is how the 6% Service Tax will be applied:

    Telecommunication usages

    Roaming usages, which were previously non-taxable under GST, is now taxable under 6% Service Tax effective 1 Sept 2018 onwards.

    Devices (Smartphones, Modems, Phone accessories)

    Telecommunication devices, such as smartphones and modems, are subjected to 5% Sales Tax. The Sales Tax is a single stage tax levied on imported and locally manufactured goods, either at the time of importation or at the time the goods are sold or otherwise disposed of by the manufacturer.

    However, we will not charge the Sales Tax for any devices purchased at Maxis stores. This is because as a single stage tax, the Government only collects sales tax during importation from the manufacturer or importer.

    Content Services

    Content services subscription, such as caller ringtones, music videos and sports content, which were subjected to GST, are also subjected to the 6% Service Tax.

    Charge to Bill

    Charge to Bill are your purchases or subscription with other content or application service providers such as Google Play Store, Apple App Store and others. If you have selected to make these payments through Maxis, your purchase or subscription will be charged to your Maxis bill on a monthly basis or as a one-off charge.

    Charge to Bill is not subjected to the 6% Service Tax in your Maxis bill – however, your subscription may include 6% Service Tax, charged by your service or application provider.

  • According to the Sales & Service Tax Act 2018, customers are subjected to the 6% Service Tax for ALL telecommunication services provided by telcos. These include IDD calls, telex, video conferencing, roaming, fax, VoIP, lease lines, bandwidth services, maintenance of facilities, installation, etc.

  • Yes. The 6% Service Tax is applicable to anyone who uses telecommunication services in Malaysia.

  • Your telecommunication usages at designated areas or duty-free zones are subjected to the 6% Service Tax as prescribed by the Government.

  • No, the SIM replacement fee is NOT subjected to the 6% Service Tax.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels