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Frequently Asked Questions

Enterprise

  • Effective 1 Sept 2018, all provision of telecommunication services by telcos are subjected to the 6% Service Tax. These include IDD calls, telex, video conference, roaming, fax, VoIP, lease lines, MVNO, bandwidth services, billing and collection services, maintenance of facilities, installation, etc.

  • Your voice subscription is subjected to the 6% Service Tax and the equipment is not taxable.

  • The entire service bundle (inclusive of telco services, equipment & maintenance) is subjected to the 6% Service Tax.

  • Yes, the managed service is subjected to the 6% Service Tax.

  • Services rendered outside are considered as exported services and are not subjected to the 6% Service Tax.

  • No. Telecommunication services rendered at international sites are not subjected to the 6% Service Tax.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Find answers from our FAQ or contact Maxis Customer Service via these channels