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For list of planned network maintenance, click

For list of planned network maintenance, click

here.

Frequently Asked Questions

Direct Carrier Billing (DCB) – Huawei App Gallery (Updated as of 10-Aug-2022)

  • You need to link your Huawei App Gallery with your Maxis account before a purchase, which is a one-time process. Find out more at https://www.maxis.com.my/en/services/direct-carrier-billing/ and you may find “How do I activate Maxis Bill as my payment option?” for Huawei App Gallery and follow the steps to activate it.

  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Huawei.

  • Depending on the device, we recommend you use protection features that requires you to enter a password,biometric/Face ID or authentication for purchases.

  • You may contact Huawei for support. Find out more at https://consumer.huawei.com/my/support/contact-us/ .

  • You can use apps you bought on Huawei App Gallery on any Huawei device without paying again, by downloading the apps again. However, each device must have the same Huawei ID on it.

  • You may contact Huawei for support. Find out more at https://consumer.huawei.com/my/support/contact-us/ .

  • The refund may take 6-8 weeks from the date the refund was approved, to be processed.

  • Yes, you will receive an SMS notification from Maxis.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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