Pay with Maxis – Huawei App Gallery

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• How do I set up “Pay with Maxis Bill”?

  You need to link your Huawei App Gallery with your Maxis account before a purchase, which is a one-time process. Find out more at https://www.maxis.com.my/en/services/direct-carrier-billing/ and you may find “How do I activate Maxis Bill as my payment option?” for Huawei App Gallery and follow the steps to activate it.
  

• Will I be informed once a payment is made?

  Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Huawei.
  

• Is there a way to prevent accidental or unauthorized purchases?

  Depending on the device, we recommend you use protection features that requires you to enter a password,biometric/Face ID or authentication for purchases.
  

• Can I remove the “Pay with Maxis Bill” payment method?

  Yes, you can. Find out more at https://consumer.huawei.com/uk/support/content/en-gb00694311/ .
  

• Where can I get more information about my purchasing contents on Huawei App Gallery?

  You may contact Huawei for support. Find out more at https://consumer.huawei.com/my/support/contact-us/ .
  

• Will I be charged again if I accidentally deleted a purchased app and try to download it again?

  You can use apps you bought on Huawei App Gallery on any Huawei device without paying again, by downloading the apps again. However, each device must have the same Huawei ID on it.

• How can I request a refund for my purchases via “Pay with Maxis Bill”?

  You may contact Huawei for support. Find out more at https://consumer.huawei.com/my/support/contact-us/ .

• How long will it take for my refund to be processed?

  The refund may take 6-8 weeks from the date the refund was approved, to be processed.

• Will I be notified once I get a refund?

  Yes, you will receive an SMS notification from Maxis.