Click here for stores with 100% vaccination status. See you soon!

Click here for stores with 100% vaccination status.

For list of planned network maintenance, click

For list of planned network maintenance, click

here.

Frequently Asked Questions

Google Play Store

  • You need to link your Google Play Store with your Maxis account before a purchase, which is a one-time process. Find out more at https://www.maxis.com.my/en/services/direct-carrier-billing/ and you may find “How do I activate Maxis Bill as my payment option?” for Google Play Store and follow the steps to activate it.

  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

  • Depending on your device, we recommend you use protection features that requires you to enter a password or authentication for purchases. Find out more at https://support.google.com/googleplay/answer/1626831?hl=en .

  • Yes, you can. Find out more at https://wallet.google.com/manage .

  • You may contact the app’s developer for support. Find out more at https://support.google.com/googleplay/answer/113418 .

  • You can use apps you bought on Google Play on any Android device without paying again, by downloading the apps again. However, each device must have the same Google Account on it.

  • You can request for a refund if it is within Google’s refund policy window of 48 hours from the time of purchase. Find out more at https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671 .

  • It may take 1-30 business days from the date the refund was approved. Find out more at https://support.google.com/googleplay/answer/2479637?hl=enAU&ref_topic=3364671 under “Refund Timelines”.

  • Yes, you will receive an SMS notification from Maxis. Alternatively, you may check the status here https://support.google.com/googleplay/answer/2479637?hl=en .

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service