Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions

Pay with Maxis – Google Play Store

  • You need to link your Google Play Store with your Maxis account before a purchase, which is a one-time process. Find out more at and you may find “How do I activate Maxis Bill as my payment option?” for Google Play Store and follow the steps to activate it. Here is the step-by-step video here:

  • Yes, you and your principal line holder (if any) will receive an SMS notification once payment is made. You will also receive an email notification from Google, or you can check your purchase history in your Google Wallet.

  • Depending on your device, we recommend you use protection features that requires you to enter a password or authentication for purchases. Find out more at .

  • Yes, you can. Find out more at .

  • You may contact the app’s developer for support. Find out more at .

  • You can use apps you bought on Google Play on any Android device without paying again, by downloading the apps again. However, each device must have the same Google Account on it.

  • You can request for a refund if it is within Google’s refund policy window of 48 hours from the time of purchase. Find out more at Here is the video with step-by-step guide:

  • It may take 1-30 business days from the date the refund was approved. Find out more at under “Refund Timelines”.

  • Yes, you will receive an SMS notification from Maxis. Alternatively, you may check the status here .

  • You can control your spending by changing your spend limit and also manage your subscriptions. Here are a few videos on how to control your spend limit, cancel your content subscription and request for refund for your reference:

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service