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For list of planned network maintenance, click

For list of planned network maintenance, click

here.

Frequently Asked Questions

Operator Billing

  • “Pay with Maxis Bill” is also known as Direct Carrier Billing (DCB) where you can charge your app purchases, digital contents, subscriptions and more to your Maxis bill. Your purchases will be billed in your next bill.

  • You can charge your purchases through your Maxis bill on the following App Store:

    1. Apple App Store
    2. Google Play Store
    3. Huawei App Gallery
    • Yes, that is known as Digital Spend Limit.
    • For Maxis Postpaid, if your line tenure is 4 months and above, the default Digital Spend Limit is RM500/month. For line tenure less than 4 months, the Digital Spend Limit is fixed at RM55/month.
    • We may revise the Digital Spend Limit from time to time, subject to the applicable terms and conditions. Any revision to the Digital Spend Limit will then be reflected in these FAQs.
  • For line tenure which is 4 months and above, you may change and manage the Digital Spend Limit via Maxis Care (https://care.maxis.com.my/) or Maxis app (https://maxis.page.link/app), subject to your overall postpaid credit limit. For line tenure less than 4 months, you will not be able to change the Digital Spend Limit of RM55/month.

  • No. The refund amount will not change your Digital Spend Limit.

  • It is available for all Maxis Postpaid and Prepaid customers; “Pay with Maxis Bill” is not open for mobile line under Corporate and Wireless Broadband service.

  • Unfortunately, you cannot do so. Please note that “Pay with Maxis Bill” only allows you to purchase content in Ringgit Malaysia.

  • During the initial “Pay with Maxis Bill” setup, you will need to be connected to Maxis network for us to authenticate you. Once successful, you may purchase the content over WiFi connection or Maxis’ mobile network.

  • “Pay with Maxis Bill” is not subjected to 6% Sales and Service Tax (SST).

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service