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Frequently Asked Questions

Managing Direct Debit

  • Direct Debit (DD) is the simplest and most convenient way to pay your Maxis bill. It authorizes Maxis to col​​lect your Maxis bill charges from your credit/debit card account. Your bill amount will be paid automatically at your regular bill cycle. 

    To sign up and manage your Direct Debit:

  • You may request to sign up for Direct Debit at the point of service registration and our team will assist you. If you are already using Maxis services, you can always do it on your own 

  • Here are the steps to sign up for Direct Debit via Maxis app and Maxis Care

    Step 1: Login to Maxis app or Maxis Care
    Step 2: Click on Bills > MANAGE DIRECT DEBIT.
    Step 3: Click on the toggle to enable Direct Debit
    Step 4: Key in your credit card details and the OTP that you've received from your issuer bank.
    Step 5: Lastly, you will receive SMS and email confirming your Direct Debit registration.

  • Step 1: Login to your ONEBusiness Hub Account.
    Step 2: Choose the respective Accounts from the available list.
    Step 3: Click on Account > MANAGE DIRECT DEBIT.
    Step 4: Reconfirm your chosen account to be activated with Direct Debit.
    Step 5: Key in the mobile no. and your email address.
    Step 6: Key in your credit card details and the OTP that you've received from your issuer bank.
    Lastly, you will receive SMS and email confirming your Direct Debit registration. 

  • You can change your debit or credit card details via Maxis app or Maxis Care, just by clicking 'Manage My Direct Debit'.

  • Please proceed to suspend your credit card via Maxis app or Maxis Care. Click on 'Manage My Direct Debit'.

  • No fee is required to activate your credit card.

  • Yes you can.

Looking for the right Postpaid plan?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

  1. WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
  2. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.