Frequently Asked Questions
Interim Bill
Understanding Your Interim Bill
-
An Interim Bill is generated when you request to terminate your postpaid account or port your mobile number to another provider. This bill includes any charges that have been incurred but haven’t yet appeared on your regular monthly bill. Essentially, it serves as a "catch-up" statement, ensuring that all usage is fully accounted for before your leave.
Viewing Your Interim Bill
To view your Interim Bill:
- Visit www.dfactory.maxis.com.my/interimbill from your phone browser (iPhone users should use Google Chrome)
- Enter the last 6 digits of your mobile number (e.g., if your number is 012-345 1123, enter 451123)
Payment Information
-
You can pay your Interim Bill through any of our convenient payment channels:
- Maxis app or Hotlink app
- Maxis Care or Hotlink Selfserve
- Online banking via JomPAY
Payment Timeline: We recommend paying your Interim Bill promptly within the timeframe specified in your SMS notification and on the bill itself. This ensures your termination or port-out request proceeds smoothly without delays.
Important: If your Interim Bill remains unpaid, your account termination or port-out request may be rejected.
-
An Interim Bill covers charges incurred up to the point of your termination or port-out request. In contrast, your Final Bill will include any remaining charges for the full billing period.
The amounts differ because the Interim Bill only covers charges up to your termination request date, while the Final Bill includes additional charges that occur after the request but before service fully ends, plus any other fees or final adjustments that couldn't be calculated until service completion.
-
Yes, once your account termination or port-out is successfully processed, we'll issue a final bill that includes any remaining charges.
-
If your unbilled amount is less than RM10, an Interim Bill isn't required. These charges will appear on your final bill instead.
