Frequently Asked Questions

Interim Bill

Understanding Your Interim Bill

An Interim Bill is generated when you request to terminate your postpaid account or switch to another local operator with your mobile number. It covers any unbilled charges incurred for using Maxis' services up to the point of your request that have not yet appeared on your regular monthly bill — essentially a "catch-up" statement to ensure all usage is fully accounted for before you leave. Please note that the amount stated in the Interim Bill may not be the final amount payable by you.
Your Interim Bill will be sent to you via SMS, which includes a link for you to access and download a copy for a specific timeframe as stated in the SMS.

You may also view your Interim Bill directly by:

Visiting www.dfactory.maxis.com.my/interimbill from your phone browser (iPhone users should use Google Chrome)

Entering the last 6 digits of your mobile number (e.g., if your number is 012-345 1123, enter 451123)
The Interim Bill reflects charges incurred up to the point of your termination or port-out request. whereas, your Final Bill will include:

Any remaining charges for the full billing period

Additional charges that occur after the request but before service fully ends

Any other fees or final adjustments that could not be calculated until service completion
Yes. Upon successful account termination or port-out, a Final Bill will be issued outlining all charges accrued for the specific billing period, including any balance charges not covered in the Interim Bill.
You can make payment through any of the following convenient channels:

Maxis app 

Maxis website — Care Portal | Maxis

Online banking via JomPAY
Yes. We recommend settling your Interim Bill promptly within the timeframe specified in your SMS notification and on the bill itself. This ensures your termination or port-out request proceeds smoothly without any delays or disruptions.
If payment is not received within the designated timeframe, your request for account termination or port-out will be rejected. We strongly advise settling the Interim Bill promptly to avoid any disruption to your request.
An Interim Bill is not required if your unbilled amount is less than RM10. These charges will instead appear on your Final Bill, which encompasses all balance charges incurred and payable for the billing period.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.