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MCMC Volunteer Surveys, 8 Nov - 31 Dec | Click

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here.

Frequently Asked Questions

Trade In

  • The Maxis Trade-in program enables new and existing Maxis customers to trade in devices such as smartphones, iPads, Samsung Tablets and Apple Watch in order to receive upfront payment when you sign up a device contract.

  • The Maxis Trade in program is currently available at all Maxis stores nationwide. Let’s find a store near you. 

    Alternately, you can also trade in your smartphone via Maxis Trade-in app from the comfort of your own home.

  • To get an estimated value of your smartphone, download Maxis Trade-in app from Google Play Store or iOS App Store and follow the steps to assess your phone.

    When you are ready to trade in your smartphone and sign up with a new contract, just walk-in to any of the selected Maxis Stores and our team will help you to complete your transaction.

    For Smart Watch and Tablet, please walk-in to the nearest Maxis Stores to evaluate and trade-in your item.

  • You can trade one (1) device per contract sign up.

  • You may trade in a higher value device and sign up a device contract on a lower value device. You will receive the full amount of your trade in.

  • You will receive your payment within 3 working days. You may contact support centre of the trade program at +6018-669 2697 to check the status of your payment. Alternatively, you can WhatsApp your payment enquiries to +6017-880 0684.

  • To cancel your order, drop an email at support@getinstacash.com.my or Whatsapp +6017-880 0684 with your order ID (MYCA00XXXX).

The easy way to shop without leaving your seat

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service