Trade In

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• What is this trade in program about?

  The Maxis Trade-in program enables new and existing Maxis customers to trade in devices such as smartphones, iPads, Samsung Tablets and Apple Watch in order to receive upfront payment when you sign up a device contract.

• Where can I go to trade in my device?

  The Maxis Trade in program is currently available at all Maxis stores nationwide. Let’s find a store near you. 
  

  Alternately, you can also trade in your smartphone via Maxis Trade-in app from the comfort of your own home.

• How do I trade in my devices with Maxis?

  To get an estimated value of your smartphone, download Maxis Trade-in app from Google Play Store or iOS App Store and follow the steps to assess your phone.

  When you are ready to trade in your smartphone and sign up with a new contract, just walk-in to any of the selected Maxis Stores and our team will help you to complete your transaction.
  

  For Smart Watch and Tablet, please walk-in to the nearest Maxis Stores to evaluate and trade-in your item.

• Can customer trade in more than 1 device at 1 time?

  You can trade one (1) device per contract sign up.

• What if my trade in value is higher than the new contract?

  You may trade in a higher value device and sign up a device contract on a lower value device. You will receive the full amount of your trade in.

• What should I do if I have not received my payment?

  You will receive your payment within 3 working days. You may contact support centre of the trade program at +6018-669 2697 to check the status of your payment. Alternatively, you can WhatsApp your payment enquiries to +6017-880 0684.
  

• I have completed the assessment and suppose to hand in my phone, how do I cancel my trade in order?

  To cancel your order, drop an email at support@getinstacash.com.my or Whatsapp +6017-880 0684 with your order ID (MYCA00XXXX).