Frequently Asked Questions

Trade In

The Maxis Trade-in program enables new and existing Maxis customers to trade in ANY phone to receive upfront payment up to RM 3,500 when you sign up a device contract.
Trade in program is currently available at all Maxis stores nationwide. Let’s find a store near you.
To get an estimated value of your phone, download Maxis Trade-in app from Google Play Store or iOS App Store and follow the steps to assess your phone.

When you are ready to trade in your phone and sign up with a new contract, just walk-in to any of the selected Maxis Centers and our team will help you to complete your transaction.
You can trade one (1) device per contract sign up.
You may trade in a higher value phone and sign up a device contract on a lower value phone. You will receive the full amount of your trade in.
You will receive your payment within 3 working days. You may contact support centre of the trade program at +603 79313417 to check the status of your payment. Alternatively, you can WhatsApp your payment enquiries to +6011 65273417.
To cancel your order, drop an email at support@getinstacash.com.my or Whatsapp +6011 37386610 or +6011 65273417 with your order ID (MYCA00XXXX).

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.