NeXT By Maxis

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• What is NeXT powered by Maxis Warranty?

  This is a warranty guaranteed by Maxis for each customer who purchases a NeXT device. The warranty is provided by the respective manufacturers.

• What are the benefits of the warranty?

  Each customer who purchases a NeXT powered by Maxis device will be protected with the following warranties.

  1. 24-month device warranty (for manufacturer defects);
  2. 12-month warranty for accessories i.e. 3-pin charger, USB cable and earpiece.
  3. Up to 12 months’ screen crack coverage.
  4. 1-for-1 replacement.

• How do I know if my device damages are covered within warranty or not?

  Please refer to below damages for some of the damages (below list is non-exhaustive).

  Warranty Category	Within Warranty	Outside Warranty
  24 months device warranty (Manufacturer's defect)	Bloated battery	Liquid damage
  	Functional defects - button, speaker, charging port, etc.	Screen damage (after screen crack coverage ends)
  	Software related	Missing physical parts
  	LCS discolouration	Lost/Stolen
  6 or 12 months screen protection	Hairline scratch to full LCD screen crack	Liquid damage

• Do I need to pay any charges/fee if I submit a claim?

  Yes, an excess fee will be charged depending on your claim submission.

• How do I file a warranty claim for my NeXT device?

  For damages related to the device, you need to walk in to any Maxis Centre or selected Maxis Exclusive Partners to file a warranty claim.

  For questions related to the warranty, you may visit www.maxis.com.my/nextwarranty for full warranty terms or call 1 800 822 888, Monday to Friday, 9am - 6.30pm.

• How does the 1-for-1 replacement work?

  If device damage is within warranty, we will issue you a replacement unit and collect your damaged device. This 1-for-1 replacement is only valid once within the 24-month device warranty.

  This 1-for-1 replacement is exclusive for manufacturing defects covered under the warranty. For screen crack damage, you will need to surrender your device for repair, and it will be returned to you within 10 working days.

• What if my device is damaged and I have used the 1-for-1 replacement?

  If device damage is within warranty, you will need to surrender the device for repair and it will be returned to you within 10 working days. You will need to walk-in to the store to pick up the repaired device.