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Frequently Asked Questions

NeXT By Maxis

  • This is a warranty guaranteed by Maxis for each customer who purchases a NeXT device. The warranty is provided by the respective manufacturers.

  • Each customer who purchases a NeXT powered by Maxis device will be protected with the following warranties.

    1. 24-month device warranty (for manufacturer defects);
    2. 12-month warranty for accessories i.e. 3-pin charger, USB cable and earpiece.
    3. Up to 12 months’ screen crack coverage.
    4. 1-for-1 replacement.
  • Please refer to below damages for some of the damages (below list is non-exhaustive).

    Warranty Category
    Within Warranty
    Outside Warranty
    24 months device warranty (Manufacturer's defect) Bloated battery Liquid damage
    Functional defects - button, speaker, charging port, etc. Screen damage (after screen crack coverage ends)
    Software related Missing physical parts
    LCS discolouration Lost/Stolen
    6 or 12 months screen protection Hairline scratch to full LCD screen crack Liquid damage
  • Yes, an excess fee will be charged depending on your claim submission.

  • For damages related to the device, you need to walk in to any Maxis Centre or selected Maxis Exclusive Partners to file a warranty claim.

    For questions related to the warranty, you may visit www.maxis.com.my/nextwarranty for full warranty terms or call 1 800 822 888, Monday to Friday, 9am - 6.30pm.

  • If device damage is within warranty, we will issue you a replacement unit and collect your damaged device. This 1-for-1 replacement is only valid once within the 24-month device warranty.

    This 1-for-1 replacement is exclusive for manufacturing defects covered under the warranty. For screen crack damage, you will need to surrender your device for repair, and it will be returned to you within 10 working days.

  • If device damage is within warranty, you will need to surrender the device for repair and it will be returned to you within 10 working days. You will need to walk-in to the store to pick up the repaired device.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels