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Frequently Asked Questions

Mesh WiFi

  • Mesh WiFi can provide a better WiFi experience for all your wireless devices by increasing WiFi coverage and removing dead spots, ensuring seamless WiFi connectivity for your entire home. It’s easy to set up, just plug-and-play and you’ll be able to can manage and monitor your home network from a smartphone app.

  • Traditional range extenders are designed to help expand the reach of your wireless network, which in turn reduces speed and impacts performance levels. Mesh WiFi technology transmit its signal at full power, resulting in better, more reliable Wi-Fi coverage for all your wireless devices, even when used simultaneously.

    Mesh WiFi provides seamless handover (no break in internet connection as you move around at home) and automatically connects your devices to the node with the strongest WiFi signal.

  • Air4830 is a powerful 2000Mbps dualband concurrent wireless mesh extender with MU-MIMO feature supporting both high speed 4X4 802.11ac on 5GHz and 2x2 802.11n on 2.4GHz. It also has the band steering feature which automatically selects the strongest WiFi frequency band for your devices ensuring optimum connection.

  • Maxis and non-Maxis customer may purchase the mesh WiFi via outright purchase at RM300/unit.
    Maxis Home Fiber customers may purchase via Zerolution at RM12.5/ unit for 24 months via bill installment.

  • Outright purchase:-
    • Any Maxis Stores – cash and credit card.
    • Maxpert – charge to bill.

    • Selected Maxis Stores.
    • Maxpert.

  • You need a broadband  internet connection, a router and a power supply.

  • For the starter, you MUST purchase TWO units mesh WiFi (1 pair)  to create the mesh solution that will solve your deadspots at home. If you require additional units for more coverage, you may add on more.

  • Total maximum of six devices can be setup on the same network. 

  • The warranty period for mesh WiFi is 24 months.

  • First, do refer to the installation guide to ensure that you have perform the set up properly. If issues still persist,

    • For Maxis customer: Call in to 1-800-82-1123 or 123 (from Maxis mobile line) to let us troubleshoot. If your device is confirmed faulty, you can get the replacement via Maxis centres. Please bring the complete set with packaging comprising a mesh WiFi unit, power adaptor and cat5e Ethernet cable.
    • For non-Maxis customer: Call in to 603-7804 8450 AZ-Technology Sdn Bhd. Customer will need  to provide proof of purchase (POP). 
  • To set up your AirTies mesh WiFi network, download AirTies WiFi app from the Google Play or Apple App Store and follow the steps on the app. 

    For details, refer to the installation guide, download here.

  • Yes, it is compatible with all types of router. 

  • Always keep the mesh WiFi in open area and above the ground away from any obstacles (thick walls, metal appliances or other large electronics) to ensure WiFi signal is optimum.

  • Yes, but only LAN network cable CAT5E and higher rated to achieve the maximum performance. It is advisable to use the cable supplied in the box.

  • Yes, you can connect to both network connections simultaneously for your client devices.

  • It is not necessary to switch off the Wi-Fi in your router. But it’s recommended you do a ‘Forget This Network’ on your client devices (such as phones, laptops etc.) so that your devices will not keep connecting to the Wi-Fi from your router

  • View your WiFi network and its health status on a simplified map with the devices connected to it;
    The AirTies WiFi app allows you to easily setup and manage your AirTies Mesh units. Its key features include:

    •  View your WiFi network and its health status on a simplified map with the devices connected to it. 
    •  Track your child’s online usage by easily limiting internet usage with the Parental Control feature.
    •  Set up guest network access without having to share any personal security settings, and many more.
  • You can change the SSID or Wi-Fi name by using the mesh WiFi app.

  • An offline connection can be caused by many things. Here are a few simple steps to follow to resolve this problem:

    1. Turn everything off and back on again and make sure all devices are power up fully, and then wait for about 3-5 minutes.

    2. Make sure the wireless on the client devices you’re trying to connect is turned on and that it isn’t in Airplane mode.

    3. Make sure you are not too far away from the mesh WiFi. Try moving closer, even in the same room as one of the mesh WiFi, and check again. 

  • If the 5GHz LED is blinking red, the unit is not in the Wi-Fi coverage to any of the other mesh WiFi. If the 5GHz is stable red, the unit is having a weak connection to the mesh WiFi in the area. Try to relocate the unit to the nearest mesh WiFi. 

  • Yes, the devices are expected to get warm when they are turned on and while operating but please ensure your mesh WiFi is operating at an optimal temperature, by :

    • Place your mesh WiFi out in the open space.
    • Don’t cover your mesh WiFi with other objects.
    • Avoid placing your mesh WiFi near excessive heat or direct sunlight.
    • Avoid placing your mesh WiFi on soft surfaces.
    • Use the power adapter that is provided in your mesh WiFi package.

Expand your WiFi coverage.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Find answers from our FAQ or contact Maxis Customer Service via these channels