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Frequently Asked Questions


  • Maxis Zerolution is a smart device ownership program that allows you to purchase a device with RM0 upfront payment* and pay it over 24 months at 0% interest.

    This program is for Malaysians only. We allow principal lines on Maxis Postpaid plan and Maxis Postpaid Unlimited plans, and supplementary lines on Maxis Postpaid Share, Maxis Postpaid 18/28 Tablet and Maxis Postpaid 18 Watch to sign up for Zerolution.

    *subject to eligibility, advance payment may be applicable.

    Please refer to Terms and Conditions for more details. 

  • You can walk-in to any Maxis stores to sign up for Zerolution.


    1. Go to the phone section of,
    2. Select your preferred phone model to find out the various package under different program and
    3. Select where to buy & choose your preferred location/ channel.
  • Zerolution allows the device to be paid for in monthly installments while device payment is collected upfront for Normal Device Contract. Please refer to the Terms and Conditions for more details.

  • Effective 13 June 2019, Zerolution is also offered to your family lines. Other rate plans with Zerolution are Maxis Postpaid plan 98, 128, 158, 188 and Maxis Unlimited Postpaid plans 98, 128, 158 and 188. 

    *Only one device contract is allowed for principal line on Maxis Postpaid 98 and Maxis Unlimited Postpaid 98. Maxis Postpaid 98 which is within contract can upgrade to higher rate plan in order to enroll its share line on Zerolution.

  • Please visit your nearest Maxis store to check your eligibility.

  • Annual upgrades are offered on a promotional basis with Zerolution, this offer is currently not available with Zerolution. If you are interested in upgrading your phone annually, we recommend signing up with Zerolution360. 

  • Yes, you are allowed to upgrade upon reaching your upgrade anniversary. When you do, your new Zerolution contract will begin but with no annual upgrade offer. Hence you will not be able to upgrade after 12 months of the new Zerolution contract.

  • If you wish upgrade your phone yearly, we suggest you to check out Zerolution360. If you are interested in upgrading your phone annually, we recommend signing up with Zerolution360.

  • We are sorry that you are cancelling your contract; please walk in to Maxis Store and we will assist you accordingly.

    Tip: You will have to pay off the remaining device balance which is equivalent to the [(Recommended Retail Price (RRP) ÷ 24 months)] x Remaining month(s)]. Any Zerolution Annual Upgrade fee that you have paid will not be reimbursed.

  • Yes. You are welcome to upgrade your rateplan to any Maxis Postpaid plan with higher commitment and you may revert to its original plan subsequently without incurring any penalty. 

    For share line on Maxis Postpaid Share, you are required to have active principal line on Maxis Postpaid plan with available share line slots.

  • Your principal line is not contracted when your share line is contracted. 

    However, for principle line on Maxis Postpaid 98, only 1 device/ other type of contract is allowed. If its share line contracted on Zerolution which is counted as 1 contract, principle line on Maxis Postpaid 98 can upgrade to at least Maxis Postpaid 128 and above to be eligible for additional device contract and other type of contract.

  • You will need to upgrade your Maxis Postpaid Share line to any Maxis Postpaid principal line to continue your Zerolution contract or terminate the contract on your Maxis Postpaid Share (termination penalty will apply).

  • If you wish to perform a transfer of ownership, you will need to terminate your contract and pay off the remaining device balance. 

  • Yes, device with Zerolution on Maxis Postpaid Share is eligible to sign up for Maxis SafeDevice.

Zerolution: Zero worries with one solution

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels