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Terms & Conditions

Service Specific Terms & Conditions (“SSTC”) - 1 Month Free Maxis Postpaid Trial Offer

Version [28 January 2022]

    1. Offer: Sign up for any of the following Maxis Plans to enjoy 1 month free trial on the Maxis Postpaid Plan:
      1. Maxis Postpaid 98, 108, 128, 158 or 188 (“Offer A”); or
      2. Maxis Unlimited Postpaid & Fibre 98, 108, 128, 158 or 188 (“Offer B”).
    2. Offer Period: 28 January 2022 to 30 April 2022.
    3. You: Person(s) signing up for this Offer during the Offer Period and must be an existing Maxis Fibre customer offered by Maxis.
    4. This Offer and your use of the Service(s) is subject to:
      1. the General Terms & Conditions (“GTC”) (at https://www.maxis.com.my/terms-conditions/personal/general/maxis-consumer/);
      2. this Service Specific Terms & Conditions (“SSTC”)
      3. the Service Specific Terms & Conditions – Maxis Postpaid (“Maxis Postpaid SSTC”) (at https://www.maxis.com.my/en/terms-conditions/personal/products-services/mobile/postpaid/), if applicable;
      4. the Service Specific Terms& Conditions – Maxis Postpaid Share 48 (“Maxis Postpaid Share SSTC”) (at https://www.maxis.com.my/en/terms-conditions/personal/products-services/mobile/postpaid-share/), if applicable;
      5. the Service Specific Terms & Conditions - Maxis Unlimited Postpaid and Fibre (“Maxis Unlimited Postpaid & Fibre SSTC”) (at https://www.maxis.com.my/en/terms-conditions/personal/products-services/mobile/maxis-unlimited-postpaid-fibre/), if applicable;
      6. Maxis Fair Usage Policy; and
      7. any other applicable terms and conditions, all at www.maxis.com.my/terms-conditions/personal/
    5. Capitalised terms herein have the same meaning as defined in the GTC.
    6. Any conflict or inconsistency between this SSTC, the GTC, the Maxis Postpaid SSTC, the Maxis Postpaid Share SSTC, Maxis Unlimited Postpaid & Fibre SSTC and the Summary Terms and Conditions (“STC”), shall be construed in the following order of precedence:
      Offer A:
      1. this SSTC; (b) the GTC; (c) the Maxis Postpaid SSTC; (d) the Maxis Postpaid Share SSTC (if applicable); and (e) the STC
      Offer B:
      1. this SSTC; (b) the GTC; (c) the Maxis Unlimited Postpaid & Fibre SSTC; (d) the Maxis Postpaid Share SSTC (if applicable); and (e) the STC
    7. We reserve the rights without liability, to revise this SSTC, this Offer and our pricing. Where reasonably practicable, we will give you reasonable advance notice of such changes and all previous versions of our user guides or leaflets will be superseded. You accept you are responsible for regularly reviewing information on the Offer and Service(s) at https://www.maxis.com.my/terms-conditions/personal/, including changes to the Agreement. Your continued use of the Service(s) and/or the Offer (after the Effective Date of any revision/change to the terms and conditions of Services and/or Offer) shall constitute unconditional acceptance by you of such revisions/changes and you shall be bound by the same. If you do not accept such revisions/changes, you will terminate the Offer and/or the use of the Services by giving us notice within 28 days from the Effective Date failing which you are assumed to have accepted the changes.
    1. You must be an existing Maxis Fibre customer offered by Maxis.
    2. The Maxis Postpaid principal line must be a new line and registered under your name. For the avoidance of doubt, the principal line cannot be migrated from any existing Maxis Postpaid, Hotlink Prepaid or Hotlink Postpaid line.
    3. For Offer B, the Maxis Postpaid line must be registered under the same account as the Maxis Fibre line.
    4. You are not eligible for the Offer if you have any outstanding payments with us.
    5. The Offer is not applicable to you if you are a commercial user and/or bulk subscriber.
    6. Notwithstanding the above, Maxis reserves the right to change the eligibility criteria for the Offer from time to time.
    1. There are no applicable Charges during the Trial Period (as defined below).
    2. You are responsible for payment of all Charges associated with the Maxis Plan and Shareline(s) (if applicable) signed up under this Offer after the Trial Period (as defined below), unless the Maxis Plan and Shareline(s) are terminated pursuant to this SSTC.
    3. The applicable Charges and rate table guide for the rate plan for the applicable Maxis Plans are set out on our website at https://store.maxis.com.my/planlist. Charges and rates displayed do not include any applicable taxes.
    4. A deposit of RM500 (per line) is chargeable for non-Malaysians subscribing to the Maxis Postpaid Plan.
    1. You will be provided with two (2) Maxis Postpaid SIM Cards (“SIM Cards”) – one for the principal line and one for the Shareline.
    2. The one (1) month free trial of your selected Maxis Postpaid line will commence upon the successful activation of the SIM Card(s) (“Trial Period”).
    3. You must be the account owner of the Maxis Postpaid principle line to activate any of the Sim Card(s). For activation of the Sim Card(s), you may call Maxis at 1-800-822-000 or visit our Maxis stores.
    4. You must activate the SIM Card(s) during the Offer Period, otherwise the Offer will lapse and you will not be entitled to enjoy the benefits under the Offer.
    5. Your Shareline(s) must be activated together with the principal line in order for the Shareline(s) to be entitled to the one (1) month free trial.
    6. If You wish to sign up for more than one Shareline, please call Maxis at 1-800-822-000 or visit our Maxis stores to request for additional SIM Card(s). Please note that the request for additional SIM Card / Shareline is subject to your selected Maxis Plan under this Offer.
    7. For the avoidance of doubt:
      1. during the Trial Period, you can terminate your selected Maxis Plan with no additional charge. Please note that termination of the principal line will result in the termination of the Shareline(s) as well; and
      2. unless you terminate your selected Maxis Plan during the Trial Period, your Maxis Plan and Shareline(s) (if applicable) signed up under this Offer will continue after the Trial Period (but without the benefits under this Offer) and you will then be subject to the Maxis Postpaid Plan SSTC or Maxis Unlimited Postpaid & Fibre SSTC and Maxis Postpaid Share SSTC (if applicable), including the applicable Charges.
    1. We reserve the rights at any time, without being liable to you or any third party, to interrupt, bar, suspend, restrict the Service(s) for such time as we see fit or terminate, discontinue or disconnect the Service(s) if your usage:
      1. shows excessive usage or placing unusual burdens on our Network;
      2. is for unlawful activities or for suspected fraudulent activities;
      3. is not in accordance with the Maxis Fair Usage Policy (at www.maxis.com.my/FUP); or
      4. is for commercial/non-personal purposes.