I am an existing Maxis customer. Am I eligible for MaxisONE World pass?
MaxisONE World pass is open to all MaxisONE plan subscribers (regardless existing or new subscribers). However, it is not yet available for MaxisONE Business subscribers. Stay tune for upcoming data roaming offers for MaxisONE Business.
Are all countries covered by MaxisONE World pass?
At the moment, you’ll be able to subscribe for MaxisONE World in Singapore, Indonesia, Thailand, Myanmar, Brunei, Philippines, Cambodia, Laos and Vietnam.
How do I subscribe to MaxisONE World pass?
There is no subscription required. When you are abroad with your MaxisONE plan, any calls (received or made), any SMS sent, any data used (via webpages, apps, and all other platforms) will automatically kick start your MaxisONE World pass. This is applicable for both existing and new subscribers.
Will I be informed on the MaxisONE World pass subscription?
Yes, you will be informed via SMS notification.
How am I charged for MaxisONE World?
With MaxisONE World, you will only be charged at a maximum of RM38/country/day.
What is the validity of the pass?
The pass is valid till midnight of the visiting country’s capital city time. E.g. If you are in Philippines, the pass expires at 12 midnight Manila time.
What if I finish 500MB MaxisONE World pass quota?
You will receive an SMS notification when you’ve reached 100% usage of your 500MB high-speed data. Subsequently, your usage will be drawn from domestic quota with no additional cost.
What if I finish my domestic data quota?
Your browsing will be on reduced speed without additional charges. To continue browsing at normal speeds, buy any Maxis One Time Pass exclusive for MaxisONE plan customers via MyMaxis App.
How many MaxisONE World pass that I can buy within the same day?
You can only buy 1 MaxisONE World pass per day (following the local time of your visiting countries).
I have accidently purchased the MaxisONE World pass while in Thailand. How should I cancel it?
You will not be able to unsubscribe once you have purchased MaxisONE World Pass. However, we strongly suggest you to use the service as it will provide you unlimited calls, SMS and also 500Mb worth of data at RM38 only.
Can I use Singapore MaxisONE World pass in other country?
MaxisONE World pass is country specific. E.g. Singapore passes cannot be used in Thailand or any other countries.
What happens if I return to Malaysia and the MaxisONE World Pass is still valid?
You can continue to browse on the MaxisONE World pass domestically in Malaysia until pass expiry (roaming country capital city time).
I am a supplementary line user under MaxisONE Share; will I be able to share the MaxisONE World pass with my Principal line while roaming?
The MaxisONE World pass is a non-sharing pass and cannot be shared between Principal and Share Line therefore each line is required to purchase its own MaxisONE World pass.
After exhausting the MaxisONE World pass, further usages will be drawn from the data sharing passes.
Can MaxisONE plan subscribers buy RM38 DataRoam Pass in MaxisONE World countries?
No, we definitely want you to get the most out of your ONE plan. MaxisONE plan customers will automatically be on the MaxisONE World pass upon any usage (receive call, make call, send SMS or use data) in mentioned ASEAN countries.
What are the types of calls that would enjoy unlimited usage?
You can enjoy unlimited calls (both incoming and outgoing) via direct dialing/Roam 120 to any country.
To enjoy this feature, you must be hooked on Maxis preferred operator as stated in the Welcome SMS.
What happens if I am not roaming on preferred operator and I make calls?
Any usages (calls, SMS and data) outside of preferred operator will not be covered by the pass and will be charged separately. For your convenience, please ensure that you manually select the preferred operator that is indicated in our Welcome SMS and pass activation SMS.
What are the types of Mobile Internet passes that I can browse on after 100% usage of MaxisONE World pass?
While roaming in the 9 countries, after consuming the 500MB MaxisONE World Pass, you may continue to browse on the following passes
- One-time pass (expires at bill cycle date)
- Auto Renew Pass
- Monthly based plan
Please note that time based passes and free promotional passes (e.g. Free 1GB for 6 months) are not available for roaming usage).
I am subscribed to Surfmore 50 (or any non-MaxisONE Plans), am I entitled to purchase the MaxisONE World pass?
The MaxisONE World pass is exclusively offered to MaxisONE plan subscribers. To enjoy MaxisONE World pass in the 9 countries, we recommend that you switch to MaxisONE plan before you travel.
Why do I see a charge of RM10 & RM28 in my bill instead of RM38?
Our charges are based on the tiered usage. The first 2 minutes of calls, for example, will only cost you RM10. If you happen to use more than that, you’ll be charged RM28 additionally, and you can use unlimited calls, SMS and data on that day.
Singapore charges will be reflected in your bill as RM5 for 1 min call + RM5 for additional 5 mins call + RM28 for unlimited.
What happens when I have subscribed to MaxisONE World Pass and change rate plan on the same day?
Your active MaxisONE World Pass will expire immediately once you have changed the rate plan.
I did not use much data, how come am I charged RM38?
If you exceeded 256Kb data, you’ll be automatically subscribed to the MaxisONE World Pass. You will get a notification SMS when your pass is activated. Our advice? Enjoy your unlimited calls, SMS and data (500MB + MaxisONE plan data). Just use your phone like back home.
I am subscribed to Share N Surf and the Primary SIM is registered with MaxisONE Plan. Would I be able to share Unlimited Calls & SMS and share data with my Secondary SIM?
If you bring both Primary and Secondary SIMs to the same roaming country, you will be able to share the data between the 2 devices. However, calls and SMS using the Secondary SIM will be charged at Pay-Per-Use rates.
If Primary and Secondary SIMs are being used at different countries at the same time, the primary line will automatically get unlimited calls, SMS and data at RM38, while the secondary line will get a data pass at RM38. Calls and SMS using the Secondary SIM will be charged at Pay-Per-Use rates.
What if I just need to make a call or two when I’m abroad?
No worries. We have a few a safety tiers in case of accidental usage or if you just want to use minimal when you travel.
Tiers in Brunei, Cambodia, Indonesia, Philippines, Laos, Myanmar, Thailand and Vietnam:-
- Tier 1: RM10 - Call(s) less than 3 mins, send 1-3 SMS, use less than 256Kb of data; and
- Tier 2: RM38 - Call(s) more than 3 mins, send more than 3 SMS, use more than 256kb of data
However, there are different tiers for Singapore, as below:
- Tier 1: RM5 – Call(s) less than 1 min, send 1-5 SMS, no use of data at all;
- Tier 2: RM10 – Call(s) between 1 min to 5.59 mins, send 6-15 SMS, use less than 128kb of data and
- Tier 3: RM38 – Call more than 6.00 mins, send more than 16 SMS, use more than 256kb of data.
(Note: Charging block for voice is 60 seconds)
Is it possible to call toll-free service numbers by using mobile phone?
Yes, you may call toll-free service numbers by using your mobile phone. It’s free to call toll - free 1800 number from mobile phone which was in effect since Jan 2011. However, local call charges apply based on prevailing TM published rate for the caller calling to toll - free 1300 numbers.
What is the charging rate for calls made to 1300 numbers?
Calls to 1300 number are charged at RM0.15/min