FAQ: Maxis Online Exclusive Offer Samsung Galaxy AI

EXPAND ALL COLLAPSE ALL

• What is the Maxis Online Exclusive Offer for Samsung Galaxy AI series?

  The Maxis Online Exclusive Offer for Samsung Galaxy AI series entitles new and existing Maxis customers who registered their interest on the Samsung Galaxy AI series during the Registration of Interest (ROI) period in Maxis Online Store https://www.maxis.com.my/ or Mini Program App within the TNG eWallet app at https://touchngoewallet.onelink.me/8mmV/maxismpsm; and signs up for new Maxis Postpaid line and any of the following contracts with the Samsung Galaxy AI series device(s) during the Campaign Period:

  1. Maxis Device Contract; or
  2. Maxis Zerolution.

  
  Maxis will reward Touch ‘n Go eWallet credit worth RM200 to the first 200-customers that sign up and successfully activated new lines under the Participating Maxis Plan(s) with any of the Participating Mobile Device(s) under this Campaign; on a first-come, first-served basis.
  

• When is the Registration of Interest (ROI) period?

  The ROI period is 3 till 17 January 2024.

• When is the campaign period?

  The campaign will be held from 3 Jan till 7 February 2024, or while stocks last (whichever earlier).

• Who is eligible to participate in this campaign?

  This campaign is open to new and existing customers who signs up for New Maxis Postpaid plan(s) and any of the following contracts with the Samsung Galaxy AI series device(s) during the Campaign Period:

  1. Maxis Device Contract; or
  2. Maxis Zerolution.

• Am I eligible to participate in the campaign if register my interest and sign up the contract with my existing Maxis mobile line?

  To be eligible for this campaign, you must register your interest during the ROI period and sign up a Maxis Device Contract or Maxis Zerolution with Samsung Galaxy AI series during the campaign period with a NEW mobile line on Maxis Postpaid plan, you may switch your existing mobile line from other local service operator, get a new number from Maxis or upgrade from Hotlink Prepaid.

• What is the offer under this campaign?

  RM200 Touch ’n Go eWallet credit will be given on a “first come first serve” basis to the first 200 participants who have successfully signed up and activated any of the Participating Maxis Plan(s) with any of the Participating Mobile Device(s) during the Campaign Period via Maxis Online Store.

• How will I know if I received the Touch ‘n Go credit?

  You will receive the Touch 'n Go eWallet credit in your Touch ‘n Go eWallet account by 16 February 2024. You may check the notification at your eWallet profile, tap at "Inbox" followed by "Activities".

  Prior to this, please download the Touch ‘n Go app and register an account with your newly registered mobile number to receive the free credit.

  For Touch ‘n Go eWallet credit enquiries, you may contact Touch ‘n Go eWallet at the following channels:
  Email: cfmssupport@tngdigital.com.my
  Phone: +603 5022 3888 (Mon-Sun 7.00am – 10.00pm)

  or

  Submit a request to the Touch ‘n Go eWallet Help Centre here.

• Is my purchase at Maxis store also eligible for reward from this campaign?

  No, this reward is available exclusively ONLINE at Maxis Online Store.

• What is the validity of the Touch ‘n Go credit?

  There’s no expiry date for the eWallet credit to be used.