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For list of planned network maintenance, click

For list of planned network maintenance, click

here.

Frequently Asked Questions

Maxis Sale (Mobile Devices)

  • Maxis Sale offers mobile devices on a shorter contract period and home device from as low as RM1/month, from 1 August 2022 to 30 September 2022.

  • We are offering a new contract option of 12-month Normal Device Contract on Maxis Postpaid 98/ 128 or Maxis Unlimited Postpaid 98/ 128 for selected devices. Adding a NEW share line may be required for some of packages.

  • The offer period starts from 1 August until 30 September 2022 or while stocks last.

  • Yes. 12-month contract will be assigned to your principal line on the selected rateplan.

    For package which requires adding of a new shareline, both your principal and share lines will be contracted for a 12-month contract.

  • You may take up this offer at following channels:

    • Any Maxis Store
    • Maxis Online Store
    • Telesales at 123
  • The eligible rate plans are Maxis Postpaid 98/ 128 or Maxis Unlimited Postpaid 98/128.

  • All existing and new customers are eligible.

    If you are an existing customer, you just need to sign up device on a 12-month contract on eligible rateplan.

    If you are a new customer, you can sign up a new principal line with new mobile number, change from Hotlink Prepaid or switch your line from other operators to Maxis.

  • Yes, device contracted on your principal line on Normal Device Contract is eligible to sign up for Maxis SafeDevice.

  • Yes. You are welcome to upgrade your principal rate plan to any Maxis Postpaid plan with higher commitment. However, downgrading your principal rate plan OR changing your principal rate plan to a non-eligible plan will be deemed as early termination of your contract.

    Upgrade of your shareline to any Maxis Postpaid plan is allowed. Once you have converted it to a principal line, you will not be able to change it back to a Maxis Postpaid Share 48 within the contract period without triggering the penalty.

  • Early termination of your 12-month Normal Device Contract will require you to pay an early termination fee.  

    Early termination fee is calculating based on following formula:

    • For principal line: [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12 months)].
    • For Shareline: monthly commitment fee x remaining month(s) of contract.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service