#MYBaikHati | Donate pre-loved devices for digital learning needs of B40 families! Read more

#MYBaikHati | Donate your pre-loved devices! Read


MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions


  • First, visit here to check if your new address is within coverage.

    If your new address is within coverage, walk in with your modem to  relocate your service. Please note that there will be no service at your existing premise until installation is done at your new premise. Please bring along your modem as RM200 is chargeable for not returning the modem.

    If you choose to install new service at your new premise and then terminate your existing service; however with this choice, please note that:

    • You will pay for both services when the new one is activated and existing is yet to be terminated;

    • You may be subjected to early termination fee if your existing service is still within contract.

    If your new address is not within our coverage area, bring along your modem and walk in to your nearest Maxis Centre to terminate your subscription. You may keep the router & DECT phone (if any).

    Visit Maxis Fibre page here.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels