Click here for stores with 100% vaccination status. See you soon!

Click here for stores with 100% vaccination status.

Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more


MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

  • The Maxis network has been recognized by MCMC and other independent third parties in many categories as one of the network providers in Malaysia that provides the best experiences to our consumers. Maxis has a long standing history of providing quality network service and is trusted by Malaysians since 1995.

  • 5G stands for the fifth generation of mobile communication standards, superseding 4G technologies. What it offers:

    • 10x higher speeds than what 4G can provide today, and up to gigabit speeds for applications such as fixed wireless access
    • Fibre-like speed over mobile/ wireless connections
    • Capability of supporting billions of connected devices at the same time
    • Real-time sensitive online applications, e.g. remote surgery.
  • The national fifth generation (5G) network will be launched by the end of 2021 starting with Kuala Lumpur (KL), Putrajaya, and Cyberjaya, according to Digital Nasional Bhd (DNB). 

    We are working closely with DNB in making 5G available to our customers. More details will be announced prior to 5G rollout. 

    Meanwhile, you can get ready for 5G with 5G-compatible devices that have been made available since 2020. 

  • We’ve put 5G-ready network infrastructure in place in the following ways:

    1. We have the widest fibre-optic footprint to mobile base stations in preparation for 5G rollout.
    2. Our Next-Gen IP Network ensures that our core and backhaul are ready to support 5G speeds, robustness and latency.
    3. We provide the first commercial NB-IOT service in Malaysia – a 5G-like technology that allows businesses today to tap into advanced data analytics for valuable insights that enable cost savings, improved efficiency and new business opportunities.
  • 5G roaming is available for Maxis (Consumer and Business) and Hotlink (Prepaid & Postpaid) subscribers from 15 Oct 2021 onwards in the following countries; and more countries will be added soon.

    • Singapore (Singtel)
    • Thailand (AIS 3G)
    • Indonesia (Telkomsel)

Ready to sign up with Maxis?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels