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Frequently Asked Questions

Voice Over IP (VOIP)

  • VOIP is part of MaxisONE Home Fibre service and we do not offer MaxisONE Home Fibre without VOIP. There is no additional monthly charges, you just pay as you use.

  • These voice value added services are not available.

  • Yes, MaxisONE Home Fibre VOIP does support IDD.

  • Yes, you may call us and request to enable or disable IDD.

  • No. One MaxisONE Home Fibre can only support one VOIP service.

  • Here are a few steps which you can do:-

    1. Your DECT phone is connected to the telephone port of your router.
    2. You are are using the standard RJ11 cable.
    3. Your DECT phone is charged.
    4. Test with other phone set to verify if DECT phone is faulty.


    If the problem persist, please call us for support.

  • Here are a few steps which you can do:-

    1. You are using standard RJ11 cable.
    2. Test with other phone set to verify if DECT phone is faulty.


    If the problem persists, please call us for support.

  • This could be your International Direct Dial (IDD) service is not enabled. If you wish to activate your IDD for Home Fibre, please give us a call.

  • This will be considered if your existing number is causing any inconvenience to you, call or walk in to submit your request.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels