Fibre Proactive Alert

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• I received this SMS telling me that my hardware is faulty / cable break. What is it all about. Is it from Maxis?

  If you received this SMS, it’s because the system has detected an issue with your fibre connection and proactively alerting you. You are encouraged to proceed to click on the link, follow the troubleshooting guide and submit the form. The information provided will help assist our technical team to resolve your issue faster.

• What do I need to do once I have received this SMS?

  You need to click on the link provided, troubleshoot by following the guide and submit the form. The information provided from the troubleshooting will help assist our technical team to resolve your issue faster.

• Once I have submitted the form, what will happen next?

  If you submitted between 9am to 6pm, our technical team will call you within 2 hours to further assist you with your issue and arrange for a technical visit.

• I received this SMS and it required me to answer some questions but I don’t want to do it.

  You are encouraged to answer the questions in the troubleshooting guide as the information provided will help us to resolve your issue faster.