Frequently Asked Questions
Fibre Proactive Alert
If you received this SMS, it’s because the system has detected an issue with your fibre connection and proactively alerting you. You are encouraged to proceed to click on the link, follow the troubleshooting guide and submit the form. The information provided will help assist our technical team to resolve your issue faster.
You need to click on the link provided, troubleshoot by following the guide and submit the form. The information provided from the troubleshooting will help assist our technical team to resolve your issue faster.
If you submitted between 9am to 6pm, our technical team will call you within 2 hours to further assist you with your issue and arrange for a technical visit.
You are encouraged to answer the questions in the troubleshooting guide as the information provided will help us to resolve your issue faster.
Need to get in touch with us?
Contact Maxis Customer Service