Frequently Asked Questions
Maxis e-Waste Recycling Campaign
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This campaign is open to all locals and foreigners residing in Malaysia as well as businesses operating in Malaysia, to encourage e-waste recycling and combat the effects of environmental pollution. It provides a sustainable way to dispose of digital and electrical items in a safe and responsible manner.
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You will need to remove any personal data and perform a factory reset on your devices before handing them over to the ERTH Hero. If required, our partner ERTH provides this service upon special request with applicable charges. Please check and ensure you agree with the charges before you proceed.
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You can recycle any electronic and electrical device that is not larger than 50cm in any dimension (length, width, or height) or heavier than 25kg. You can find the list of e-waste items accepted and not accepted by ERTH at https://www.maxis.com.my/ewaste under the section “Common E-Waste Items”
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No Charges for:
- A minimum of 3 used electronic/electrical devices such as computers, flatscreens, smartphones, tablets, printers, or projectors, AND
- Items with a size/weight less than 50cm/25kg per item.
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You can choose to either donate or be paid for your e-waste. Cashless payment is fulfilled by BlueBee Technologies Sdn Bhd (ERTH) upon collection of items. Details can be found here.
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Currently, doorstep pickup coverage areas are Klang Valley, Penang, and Johor Bharu. If you are not located within the collection area covered by ERTH, you may still submit your request and discuss with ERTH about the alternative postal option from Peninsular Malaysia.
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The post-in option is available if you reside in Peninsular Malaysia and would like to dispose of your e-waste but are not within our doorstep pickup coverage area. Alternatively, if you are within our pickup coverage area but prefer the post-in option for its convenience, you can also use this service.
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Similar to the home pick up, you need to make the request, and our partner will get in touch with you over WhatsApp. They will go through the standard procedure to assess your items and requests.
If everything goes through and post-in is your option, you will be given a free post-in label which you need to print and stick on your packed box. You just need to pack your e-waste in a box (if more than one, make sure each box is not more than 30kg). Lastly, drop off your box(es) at your nearest Pos Malaysia branch.
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Similar to the free collection from home, you will enjoy free post-in if you meet the following conditions:
- A minimum of 3 used electronic/electrical devices such as computers, flatscreens, smartphones, tablets, printers, or projectors, AND
- Item with size/weight less than 50cm/25kg per item.
There is no maximum number of items you can post in. Ensure you put all your items in boxes, each weighing no more than 30kg, and properly label and seal them. Then, drop them off at your nearest Pos Malaysia branch. -
An ERTH Representative will contact you via WhatsApp within 7 days of request submission to make an appointment to collect your e-waste.
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- Urgent, As Soon As Possible and
- Not Urgent, scheduled at my Convenience?
"Urgent, As Soon As Possible” means ERTH will attempt to accommodate your request and assign a Hero as soon as possible to collect your e-waste (on a best effort basis).
“Not Urgent, Scheduled at My Convenience” means there is no hurry for you. Just make the appointment for the collection date and time when the ERTH Hero contacts you.
- Urgent, As Soon As Possible and
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Please contact ERTH directly. You can reach them via email at hello[@]erth.app or WhatsApp them at +6014 221 1446. Remember to quote your Request ID.
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Our appointed partner, ERTH, is an authorised Collection Centre by Jabatan Alam Sekitar. Recycling through an authorised partner is important because e-waste contains hazardous materials (such as lead, cadmium, mercury, among others) that, if disposed of improperly, can seep into the air, soil, and water.
Authorised collectors, like ERTH, meet the strict standards and criteria set by Jabatan Alam Sekitar for safe and responsible e-waste handling, processing, and disposal. ERTH works with licensed recycling facilities to ensure this.
In contrast, unauthorised e-waste collectors may handle it improperly, which can result in polluting the air, land, and water. By using an authorised partner, you help ensure your e-waste is managed responsibly, preventing environmental harm.
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ERTH will assess the electronic devices and grade them accordingly:
- Grade A: Reusable
- Grade B: Repairable
- Grade C: Recyclable
The reusable and repairable items, after data destruction, may be used for spare parts or sold on the second-hand market to fund future e-waste collections and B40 device donations. The recyclable items are sent to a licensed recycling facility. -
No worries. Simply inform the ERTH Hero of the final list of items when they contact you. This helps them plan the right resources (manpower and vehicle) for your collection.
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First off, recycling your e-waste responsibly ensures that it does not end up in the landfill.
If you have changed your mind, please inform the ERTH Hero that you would like to cancel your request when they contact you for an appointment. However, if cancellation happens when the ERTH Hero is on the way or has arrived onsite, cancellation charges will apply.
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On a best effort basis, ERTH will try their best to retrieve the device/item. Please contact ERTH within 24 hours of collection. You can reach them via email at hello[@]erth.app or WhatsApp them at +6014 221 1446. When you contact them, please quote your Request ID.
Retrieval will be a chargeable service of RM250 on top of delivery charges to deliver the item back to you.
