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MaxisONE Home With Malaysia’s First Maxperts Service Aims To Deliver Better Home Fibre Broadband Experience

schedule 28 Mar 2016

High speed home broadband is meant to make lives better. In fact, you should never have to worry about it because it should be everywhere in the home, and it should always work. Today, there are over 20 million Internet users in Malaysia, and you will find multiple devices in most homes – from smartphones to tablets, laptops, smart TVs and game consoles. This means that fast Internet is something we simply cannot live without.

Today, Maxis launched the new MaxisONE Home, a home fibre broadband service designed to provide an overall better home fibre broadband experience.  It’s the first home broadband service that comes with a team of Internet experts, “on time, every time” appointments and a 30-day satisfaction guaranteed promise. So if you’re not happy with the service, simply cancel the service within this time frame and you won’t have to pay a single sen.

The premium experience lies in Maxis’ commitment to not just provide a great fibre plan, but also in better service to complement the product, through our Maxperts team. The Maxperts are a ‘SWAT’-like team of Internet experts and the first of its kind for non-corporate customers in Malaysia, whose sole purpose is to make sure that your home broadband is installed right and optimised throughout your home.

In a nutshell, here's what Maxperts have been set up to do:

SCAN different rooms and living spaces in your home to detect possible signal interferences and understand your family’s Internet device needs
OPTIMISE your WiFi signal by recommending the best router placement and solutions to increase signal strength and coverage throughout the house for consistently fast internet speeds in every room
SOLVE your Internet needs with the necessary cabling and installations. Once it’s done, enjoy a stable high-speed Internet surfing experience on multiple devices, all around your home.

"When we scanned blogs, forums and social feedback, we found the same recurring frustrations. 6 in 10 problems faced by home broadband users are to do with not getting WiFi around the home. Our goal is to build a broadband service that works perfectly by introducing MaxisONE Home, to get a customer's broadband experience right, starting from installation itself. MaxisONE Home is a great addition to the MaxisONE suite of services, and a wonderful offering to Malaysian households which need consistently reliable fast broadband to do everything from Skyping, to streaming music and HD movies. This is home broadband the way it should be," said Tai Kam Leong, Maxis' Head of Integrated Services.

To view the video release on MaxisONE Home, please click here: https://youtu.be/cn8Kv84riAY

Exclusively for MaxisONE plan customers, the MaxisONE Home package starts from RM170 a month and comes with 24/7 support and equal upload and download speeds of up to 100Mbps.

To find out more on MaxisONE Home plans offered, visit www.maxis.com.my/home.

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