How does the 1-for-1 replacement work?
If device damage is within warranty, we will issue you a replacement unit and collect your damaged device. This 1-for-1 replacement is only valid once within the 24-month device warranty.
This 1-for-1 replacement is exclusive for manufacturing defects covered under the warranty. For screen crack damage, you will need to surrender your device for repair, and it will be returned to you within 10 working days.
What if my device is damaged and I have used the 1-for-1 replacement?
If device damage is within warranty, you will need to surrender the device for repair and it will be returned to you within 10 working days. You will need to walk-in to the store to pick up the repaired device.
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