How do I verify that my NRIC is registered to my mobile number?

To check whether your NRIC is correctly registered to your mobile number, send CHECK to 21555; e.g. type CHECK 500909140009 and send to 21555. You will be notified on whether the NRIC you entered matches your registered NRIC.

The NRIC registered to my mobile number is inaccurate. How do I update my registered information?

You may walk-in personally to any Maxis Centre with your NRIC to update your registered personal details. Please visit personally with your valid NRIC.

I wish to transfer the ownership of my mobile number to another person. How do I do so?

You may walk-in to any Maxis Centre to transfer ownership of your mobile number. Both the current and new owner of the mobile number has to be present to perform the transfer of ownership.

Frequently Asked Questions

Update or Check NRIC Registered with Maxis/ Hotlink

To check whether your NRIC is correctly registered to your mobile number, send CHECK to 21555; e.g. type CHECK 500909140009 and send to 21555.

You will be notified on whether the NRIC you entered matches your registered NRIC.
You may walk-in personally to any Maxis Centre with your NRIC to update your registered personal details. Please visit personally with your valid NRIC.
You may walk-in to any Maxis Centre to transfer ownership of your mobile number. Both the current and new owner of the mobile number have to be present to perform the transfer of ownership.

Want to claim Jaringan Prihatin subsidy through Maxis or Hotlink?

Find out how

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.