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Frequently Asked Questions

Jaringan Prihatin

  • Depending on the Jaringan Prihatin offer of your choice, click to find out how you can register for:

     

  • The Jaringan Prihatin program is an initiative by the Government of Malaysia whereby approximately RM2 billion is allocated for Malaysians who are eligible for Bantuan Prihatin Rakyat (“BPR”) or are within the B40 segment, in the form of subsidised telco packages in collaboration with the telecommunication Service Providers.

  • If you are an eligible recipient of the program, you will be entitled to credit subsidy, bill subsidy or device subsidy that is jointly subsidized by the Government & your respective Service Provider. 

    There are two types of subsidies given by the Government;
    Subsidy 1: Monthly data plan subsidy; and
    Subsidy 2: Device package subsidy

    Total subsidy allocation for eligible recipients are as follows.

    Category 1 - Married and Singles without children below 18 years old Category 2- Married and Singles with children below 18 years old
    Subsidy 1: RM15 per month for 12 months (RM180) or
    Subsidy 2: RM180 device package subsidy
    Subsidy 1: RM15 per month for 12 months (RM180) or
    Subsidy 2: RM300 device package subsidy
  • You are eligible for Jaringan Prihatin if you have qualified for BPR or are within the B40 segment. You may get more information and check your eligibility for the Jaringan Prihatin program on your Hotlink app, Hotlink Postpaid app, Maxis App or visit https://bpr.hasil.gov.my/. In order to check eligibility, please follow these steps:

    Via Hotlink app, Hotlink Postpaid app or Maxis App
    Step 1: In your app, click on “Shop” tab
    Step 2: Click on “Jaringan Prihatin Program” banner
    Step 3: Click on “CHECK ELIGIBILITY”

    Via BPR website
    Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
    Step 2: Click “log masuk” on the top right of the webpage
    Step 3: Enter your IC number and click “semak”

  • If you are eligible, please complete your registration between 5 May 2021 and 31 July 2021 with Maxis/Hotlink.

  • The Jaringan Prihatin program is a 12-month program starting from the time you register. The last date for registration is 31 July 2021.

  • No, you will not be able to register once you have missed the deadline of 31 July 2021, even if you are eligible for the BPR program.

  • For BPR eligibility-related queries or appeals, please visit the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747) for more information. The upcoming window for BPR appeal will run from 15 June – 30 June 2021.

  • Each eligible MyKad is allowed to opt in for the Jaringan Prihatin program once only during the registration period from 3 May 2021 to 31 July 2021. However, you are allowed to switch your registration to another service provider during the course of the program.

  • All Malaysian citizens that are eligible for Bantuan Prihatin Rakyat (“BPR”) or are within the B40 segment will be eligible to participate in the Jaringan Prihatin program. The primary applicant of BPR of each household is eligible to participate in this program.

  • Yes, as long as you are eligible for BPR or are within the B40 segment, you are considered eligible for Jaringan Prihatin. If you are single with no children, you are entitled to the subsidy allocation where you are able to receive RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.

  • Yes, as long as you are eligible for BPR or are within the B40 segment, you are considered eligible for Jaringan Prihatin. If you are single with children under the age of 18, you are entitled to the subsidy allocation of RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

  • Yes, as long as you are eligible for BPR or are within the B40 segment, you are considered eligible for Jaringan Prihatin. If you are married with no children, you are entitled to the subsidy allocation of RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.

  • Yes, as long as you are eligible for BPR or are within the B40 segment, you are considered eligible for Jaringan Prihatin. If you are married with children under the age of 18, you are entitled to the subsidy allocation of RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

  • No, you are only eligible to receive the RM300 device package subsidy if your children are below 18 years old.

  • If you are a Malaysian citizen that is eligible for BPR or are within the B40 segment; and are married to a foreign national, you are eligible for Jaringan Prihatin. If you have children under the age of 18, you are entitled to the RM300 subsidy allocation, whereby you are able to receive RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

  • In order to know if your registration to be part of BPR is successful, please follow these steps:
    Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
    Step 2: Click “log masuk” on the top right of the webpage
    Step 3: Enter your IC number and click “semak”

  • No, the Jaringan Prihatin program is only available to Malaysian citizens whom are eligible for BPR or are within the B40 segment.

  • If you are shown to be not eligible for the Jaringan Prihatin program, you may appeal via: https://bpr.hasil.gov.my or 1800-88-2747.

  • Every eligible individual is allowed one (1) claim per National Registration Identification Card (“NRIC”). If you have two (2) mobile numbers, you are free to choose one (1) mobile number in which you wish to enjoy the subsidy.

  • The Jaringan Prihatin subsidy will be disbursed to the eligible subscribers through the approved subsidised telco package which the eligible subscribers have opted into, via their chosen Service Provider.

  • Yes, a Jaringan Prihatin subsidy recipient is allowed to claim the Jaringan Prihatin subsidy from up to four (4) different Service Providers over the 12-month program period. Eligible subscribers can be only registered with one (1) Service Provider at any one time.

  • No, each eligible customer is allowed one (1) claim per NRIC under the Jaringan Prihatin program.

  • No. The Jaringan Prihatin subsidy is tied to the individual subscriber’s NRIC and therefore cannot be transferred to a third party.

  • No, you will not be able to withdraw the subsidy as cash.

Want to claim Jaringan Prihatin subsidy through Maxis or Hotlink?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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