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Frequently Asked Questions

Device Offer (with Hotlink Postpaid)

  • You have to subscribe to Hotlink Postpaid 60 plan to take up this offer. You may walk in to any Maxis stores to register and claim.

  • Yes, both new and existing subscribers can enjoy this offer.

  • For eligible subscribers with children (<18 years old), you are entitled to RM300 device subsidy; while eligible subscribers without children, you are entitled to RM180 device subsidy. This is based on the Bantuan Prihatin Rakyat eligibility through the data provided by LHDN.

    To check your eligibility, please follow these steps:

    Via Hotlink app, Hotlink Postpaid app or Maxis App
    Step 1: In your app, click on “Shop” tab
    Step 2: Click on “Jaringan Prihatin Program” banner
    Step 3: Click on “CHECK ELIGIBILITY”

  • No, you are only allowed to select from phones ranged for RM300 device subsidy.

  • No, each eligible citizen is only allowed to take up one (1) Jaringan Prihatin subsidy offer per NRIC.

  • Walk into any Maxis stores to sign up today.

  • No, each eligible citizen is only allowed to take up one (1) Jaringan Prihatin subsidy offer per NRIC.

  • Yes, you will be contracted for 12 months or 24 months depending on the offer you selected.

  • No, you are not allowed to suspend or change as your subsidy would have been fully granted upon purchase of your device.

  • You can bring home a smart phone from as low as RM1 only (available for both RM180 and RM300 JPP subsidies). We have a variety of smart phones retailing up to RM2,399, now available at a subsidized price. To browse through the latest offers, visit the Jaringan Prihatin Program page.

Want to claim Jaringan Prihatin subsidy through Maxis or Hotlink?

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels