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Safeguard yourself from phishing, learn more

Safeguard yourself from phishing, learn more


MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

MCMC Volunteer Surveys, 22 Apr - 31 Dec | Click here for more details.

Frequently Asked Questions

2 Phones at One Price Bundle Promo

  • This is a limited-time available from 1 July 2019 and while stocks last. To enjoy this offer, you just need to sign up for Maxis Postpaid plan on your principal line and add a new share line on Maxis Postpaid Share in order to enjoy a bundle of 2 phones at one price.

  • If you take up this offer, both your principal line and your new share line will be contracted for 24 months.

  • You may take up this offer at any Maxis Store.

    For new customers:
    If you meet the criteria for Zerolution, you will need to port-in your line in order to be eligible for this offer.

    For existing customer with no contract:
    If you take this offer, a 24 month contract will be applied to both your existing principal line (on Maxis Postpaid plan 158/188) and also to your new share line (on Maxis Postpaid Share 48).

    The new share line (on Maxis Postpaid Share 48) includes SIM activation, switch from other operator via mobile number portability (MNP) or change of existing Hotlink Prepaid to Maxis Postpaid.

  • The offer is only available for principal line with Maxis Postpaid plan on Zerolution with a new shareline on Maxis Postpaid Share 48. You may consider getting the phone on other rate plans.

  • This offer is only available on Zerolution. You may consider getting the phone with other rate plans on normal device contract.

  • Your device on Zerolution is eligible to sign up for Maxis SafeDevice, however your free phone on your share line is not eligible.

  • Your principal line is contracted, so should you wish to terminate your principal line and its contract you will be subjected to penalty. Your share line has to be terminated or changed to a principal rate plan.

    In case you terminate your share line, you will be subject to a RM48 x 24 months reducing penalty. Payment of the early termination charge is payable by you in addition to all monies owed to us up to the time of early termination.

  • Should you choose not to serve the full contract period for your Maxis Postpaid Share line,then a decreasing penalty fee of RM48 x 24 months will be applicable.

  • You are welcome to upgrade your principal line to a higher plan after you have signed up for a device contract, however you must serve the full contract for your share line or a penalty fee will be applied.

    Do note that your principal Zerolution contract will continue if you decided to upgrade your plan, but a penalty fee will be applicable should you choose to change to a lower rate plan or terminate your lines.

  • Yes, you are welcome to upgrade your share line to any Maxis Postpaid plan during the contract period. Once you have converted it to a principal line, you will not be able to change it back to a Maxis Postpaid Share supplementary line within the contract period without triggering the penalty.

  • Your contract has to be terminated before you transfer the line ownership to another person. Termination of contract during the contract period will trigger the RM48 x 24months reducing penalty fee.

The easy way to shop without leaving your seat

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

  1. WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
  2. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.