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Frequently Asked Questions

2 Phones, Greater Savings

  • This is a limited time offer available from 4 March 2022 or while stocks last. To enjoy this offer, you just need to sign up for Maxis Postpaid plan on your principal line and add a new share line on Maxis Postpaid Share to enjoy a bundle of 2 phones at one price with greater savings.

  • If you take up this offer, both your principal line and your new share line will be contracted for 36 months.

  • You may take up this offer at any Maxis Store or call us at 123.

  • The eligible rate plans are Maxis Postpaid/ Maxis Unlimited Postpaid 158/ 188 for the principal line and Maxis Postpaid Share 48 for the new shareline.

  • All existing and new customer are eligible, subject to eligibilities checks.

    If you are an existing customer, you just need to sign up Zerolution for both your principal line and your new shareline.

    If you are a new customer, you can sign up a new principal and a shareline with new mobile numbers, change from Hotlink Prepaid or switch your line(s) from other operators to Maxis.

  • This offer is only available for principal line on Maxis Postpaid 158 and above plan with a new shareline.

    For standalone device offering on principal line, please refer here: https://www.maxis.com.my/en/devices/zerolution/

  • This offer is only available on Zerolution with 36 months contract. You may consider getting the phone with other rate plans on normal device contract at https://www.maxis.com.my/en/campaigns/rm1-deals

  • Both devices contracted on your principal line and share line on Maxis Zerolution are eligible to sign up for Maxis SafeDevice.

  • Both of your principal and shareline will be contracted on Zerolution for 36 months.

    Early termination of your Zerolution contract will require you to pay a device remaining balance charge.

    Early termination fee is calculating based on [(Recommended Retail Price (RRP) ÷ 36 months) x remaining month(s) of Commitment Period] + Device non-return fee

  • Both of your principal and shareline will be contracted on Zerolution for 36 months.

    Early termination of your Zerolution contract will require you to pay a device remaining balance charge.

    Early termination fee is calculating based on [(Recommended Retail Price (RRP) ÷ 36 months) x remaining month(s) of Commitment Period] + Device non-return fee

  • Yes. You are welcome to upgrade your rateplan to any Maxis Postpaid plan with higher commitment and you may revert to its original plan subsequently without incurring any penalty. Downgrading your rate plan OR changing your rate plan to a non-eligible plan will be deemed as early termination of your Zerolution contract.

  • You are required to keep your shareline on Maxis Postpaid Share 48 until 1 June 2022.

    Upgrade of your shareline to any Maxis Postpaid plan is only allowed after 1 June 2022. Once you have converted it to a principal line, you will not be able to change it back to a Maxis Postpaid Share supplementary line within the contract period without triggering the penalty.

  • If you wish to transfer your line to another person, you must terminate your contract and pay off the remaining device balance. Please refer to the Terms and Conditions for more details.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service