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Frequently Asked Questions

Hotlink

  • HotlinkMU are personalized deals that's made to your need, created every day just for you.

  • Deals are available to all Hotlink customers, excluding Hotlink Tourist SIM and Hotlink Postpaid Flex.

  • You can find the deals by logging into Hotlink RED App, shop under 'HotlinkMU'.

  • Personalized new deals will be refresh every day based on your usage needs. Offer type includes Internet, Calls, IDD bundles, Top Up and even FREE passes on your lucky day! Be sure to check back HotlinkMU deals everyday to not miss out on your great deals!

  • You can only accept 1 offer every day. However you may logon to Red App and accept a new offer the following day.on your great deals!

  • After accepting a top up offer, make a single or cumulative top up as per the required top up amount by 11.59pm on the same day. You will receive the reward within 60mins. Only 1 reward will be granted per day.

  • Welcome to the NEW and improved Hotlink Rewards Program!

    As a Hotlink subscriber, you will begin to accumulate Reward Points by:

    1. Purchasing selected Monthly MI Passes on the Hotlink RED app
    2. Claiming free Reward Points from your Daily Reward and/or Mystery Gift, simply by logging in to the Hotlink RED app every day

     

    The amount of Reward Points you obtain via the Daily Reward is dependent on which tier you are on, Silver or Gold.

  • The NEW Hotlink Rewards have 2 tiers. Advancing is simple; all you have to do is log in every day to claim your free Reward Points OR purchase selected Monthly MI Passes via the Hotlink RED app. Purchasing selected MI Passes will automatically upgrade you to Gold status! There are 2 tiers in the NEW Hotlink Rewards;

    1. Silver (0pts to 59pts) – Claim 3 Reward Points from your Daily Rewards and open a Mystery Gift box every day for a Mystery Gift!
    2. Gold (60pts and above) – Claim 6 Reward Points from your Daily Rewards and open a Mystery Gift box every day for a Mystery Gift. As a Gold status member you will also stand a chance to be rewarded with exclusive Mystery Gifts via the Mystery Gift box!
  • Daily Rewards are free Reward Points you can obtain daily just by opening the NEW Hotlink RED app Rewards page. Click on the CLAIM button to receive your free Reward Points. Your daily reward resets daily, so come back every day so you don’t miss out!

  • A Mystery Gift is a free daily surprise from us, to you. All you have to do is claim it by opening the Hotlink RED app Rewards page and tapping on the CLAIM button. The Mystery Gift box may contain anything from additional Reward Points to amazing prizes, so check back every day for your chance to be rewarded!

  • With the NEW Reward Points, you get to choose what you want to redeem through our rewards catalogue. FREE MI Passes, amazing vouchers and discounts are all available for you to redeem within the campaign period.

  • Yes, your Reward Points will reset at the end of each calendar month.

  • Go to the Downloaded tab to see the description of the reward, the redemption expiry and the status of the reward.

  • The item(s) cannot be redeemed anymore and will be labeled as expired. You may however, redeem another one, once you have enough points.

  • All points will be refreshed to zero and all unredeemed Reward Points will expire.

  • Redeemed rewards have a validity period separate from the campaign period. To view the status of a specific reward, go to your “Downloaded” tab and select the reward you want to inspect.

  • No, you must be a Hotlink customer with the Hotlink RED app.

  • The NEW Hotlink Rewards Program applies to all rate plans except for the Hotlink Tourist SIM.

    1. Make sure you have downloaded the Hotlink RED app.
    2. Purchase any monthly pass on any eligible plan on the Hotlink RED app and receive Reward Points once the purchase has been successfully transacted, or claim free Reward Points daily just by logging in to the Hotlink RED app.
    3. You will be able to see your Reward Points earned and your progress on the “REWARDS” section of the Hotlink RED app.
    4. Once you have sufficient points, you will be able to redeem rewards from the Rewards Catalogue.
  • To get your Reward Points, you must make your purchase through the Hotlink RED app or Hero App.

  • Reward points are credited immediately upon successful purchase of any monthly pass above RM35. You can also claim Reward Points daily by logging in to the Hotlink RED app.

    1. Tap on the Rewards Catalogue on the Rewards Page.
    2. Tap on the type of reward you would like to redeem (MI Passes or Deals)
    3. For MI Pass Rewards:
      1. Passes will be activated immediately upon purchase.
      2. Only 1 pass can be activated a day.
      3. Status and expiry can be found on your Internet Balance page in the main menu.
    4. For Deals, Vouchers and Non-MI Pass Rewards:
      1. Click “Download Deal”
      2. Click the “Downloaded” tab to check on all your redeemed rewards.
      3. Click on the Reward to view its status, expiry and terms and conditions.
      4. Each reward may have different redemption methods, so read them carefully. Below are examples of some of the methods in which you may encounter when redeeming your rewards.
        • E-vouchers: Click on the merchant’s website link as provided on the reward page. Input the barcode at the checkout promo code field for redemption.
        • Merchant Retailers: Present the barcode to the merchant and get them to click on the “redeem” button. Barcode can only be used once, if it shows “redeemed” on screen, customer cannot redeem again even if customer accidentally presses the redeem button.
        • Couriered rewards: Hotlink’s Customer Service agent will call you and you must provide the barcode number to the CS agent. After verification has been done, you need to provide your address details and the reward will be sent over to you.
  • SOS Top Up offers is a service which will grant you credit when you are in need.

  • In order to receive the SOS Top Up offer, you must meet the below requirement:

    1. Tenure 1 month and above
    2. Not applicable for Tablet, MVNO or Broadband plans
    3. Based on SOS Top Up eligibility criteria (eg. Top up and repayment history etc)
  • There is an additional service fee which will be charged upon your next topup. The credit granted as well as the service fee will be stated within your invite SMS.

  • Your validity will be extended depending on the amount of credit granted.

  • You will be offered when your balance is low, or you have insufficient credit to complete a purchase. You will also be offered if your number becomes inactive.

    Alternatively, you may perform an SOS Top-up request via *100# or RedApp.

  • You can request as many times as you require, as long as you pay back the outstanding balance and service fee.

  • Upon subsequent top up, Hotlink will take back the credit granted, as well as the service fee, as stated within the offer SMS.

  • You will receive an SMS notification that the SOS Top-up service has deducted the amount from your balance.

  • Auto-Credit SOS Top-up is an add-on service which will automate the credit process, so you don’t have to reply YES everytime you need some credit.

  • You will get invited to this service upon after successfully accepting an SOS Top-Up offer.

  • Send OFFAUTO to 20505 to unsubscribe for this.

  • Send STOPSMS to 20505 to stop receiving our offers. To start receiving again, send STARTSMS to 20505.

  • The amount will vary per subscriber, as the amount granted is based on their eligibility determined by Hotlink.

  • SOS Outstanding Balance will only be deducted when a top-up is done from the following methods:

    • Physical Topup Ticket
    • eReload
    • Bank Reload
    • MaxisPay Reload
    • Hotlink Website Reload
    • Hotlink App Reload 
  • The SOS offer fulfilled is based on the keyword sent. Do ensure that you key in the correct keyword as below:

    SOS TYPE FULFILLMENT KEYWORD
    SOS Internet Data Pass DATA
    SOS Top Up Credit YES, YA, RM, Y
  • Other than requirement for duration of Hotlink account, eligibility to use SOS Top Up service is also based on other criteria which may change from time to time; main criteria includes top up and repayment history. Do continue to top up with Hotlink to be eligible to use SOS Top Up or SOS Internet in future.

  • No, SOS Top Up or SOS Internet fulfillment will not allow Mobile Internet usage in deactive status.

  • Customers will enjoy 20GB internet for FREE with every purchase of  HotlinkMU ‘#StayHome’ Internet pass.

  • Login to Hotlink RED App, you will find the eligible ‘#StayHome’ passes in Shop> HotlinkMU, OR;

    Dial *888# or *100# > 82.

  • No, Free 20GB will be added automatically on quota of the purchased HotlinkMU #StayHome pass.

    ie: 22GB will be activated for purchase of 2GB HotlinkMU ‘#StayHome’ pass

  • You can enjoy the FREE 20GB high speed internet for all streaming and downloads all day.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels