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Frequently Asked Questions

#MYBaikHati

  • The #MYBaikHati campaign is a device crowdsourcing initiative that is facilitated by the telecommunications operators Celcom Axiata Berhad (“Celcom”), Digi Telecommunications Sdn Bhd (“Digi”), Maxis Berhad (“Maxis”), U Mobile Sdn Bhd (“U Mobile”), Telekom Malaysia Berhad (“TM”), and TIME dotCom Berhad (“TIME”).

    The objective of #MYBaikHati is to crowdsource laptops, tablets and smartphones from customers and members of the public, refurbish and redistribute the devices to B40 families who need them the most.

  • Customers and the general public are invited to be part of this noble effort by contributing any of the following three types of new or used devices: 4G smartphones, laptops and/or tablets. Please note that we cannot accept any other devices.
    For more details, visit MyBaikHati Initiative

  • You can drop off your devices at the following Maxis Centres near you:

    Central Northern Southern
    Maxis Centre KLCC
    Maxis Centre TTDI
    Maxis Centre Nu Sentral
    Maxis Centre Cheras
    Maxis Centre iCity Shah Alam
    Maxis Centre Queensbay
    Maxis Centre Prai
    Maxis Centre Ipoh
    Maxis Centre Danga Bay
    Maxis Centre Taman Molek
  • Yes, you are most welcome to do so. The public are welcome to drop off their devices at any telcos’ designated collection points near them. For the list of collection points of the other telcos, please visit their respective websites.

  • We accept new or used 4G smartphones, laptops and/or tablets. For used devices, they should be in good working condition. Here are the guidelines:

    • The donated device must be in a complete set i.e. comes with the battery and charger.
    • Please ensure that the screen is in good condition and not cracked.
    • Before handing over the device that you wish to donate, we recommend you:
      • Do a full reset of the device to its default factory settings (e.g. no password or pin number or any cloud-based protection such as iCloud).
      • Log out from all your accounts (Android or iOS)
      • Disable any ‘find my device’ functionality such as Find My iPhone. If ‘Find my device’ is not disabled, we will not be able to process or donate your device
  • There is no minimum or maximum number of devices that you can donate.

  • Upon collecting the devices, Maxis will arrange to refurbish the devices where needed, and then delivered directly to families in the B40 segment, through an appointed NGO, or to various channels including selected Pusat Internet Komuniti (PIK) nationwide.

    Some of the devices delivered to the PIK will also be made available for loan for the community. The respective PIKs will be managing the distribution of these devices, including locations and the number of devices to be loaned out.

    Any donated device that cannot be used (eg. not in working order due to damage or software incompatibility) will be responsibly recycled though our existing eWaste programme in collaboration with MCMC.

  • All donated devices are non-returnable. By donating your device, you agree that the device will be contributed towards the #MYBaikHati initiative. This agreement will be established during the registration at the respective telco centres when dropping off the devices.

  • Please take extra care to remove any SIM cards or memory cards and other accessories before donating your devices, as we will not be accepting these.

  • Please take extra care to ensure that you have deleted any data stored on your device before donating it, including removing any SIM card or memory card. If you do not do this, or if for some reason your personal information remains on a donated device, please be rest assured that all data from the devices be wiped out.

    We are however unable to return any SIM cards or memory cards sent to us so these will be responsibly discarded.

  • We do not provide any reward for donation , however your kind action is much appreciated in supporting the cause to support digital learning needs for B40 families.

  • The campaign will run for 12 months starting 18 March.

     

Join the #MyBaikHati Initiative

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Find answers from our FAQ or contact Maxis Customer Service via these channels

Customer Complaint Management Process

Your feedback or enquiry on billing, network and service connectivity will be responded to within 48 hours.

We will make 3 staggered attempts to reach our customers.

If we are not able to reach customers for us to validate matters and gather any required information for our onward action, customers will be encouraged to engage our channels below for any further assistance:

  1. WhatsApp us and select Option 6 to check on your existing case status or to report on any network and service connectivity issues.
  2. Call us at 123 from Maxis Mobile or 1800 821 123 from other local mobile or fixed line.