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Frequently Asked Questions

Maxis Online Store Postpaid Plan and Mobile Device Campaign

  • This campaign offers customers who sign up new line and device contract at Maxis Online Store during the campaign period with rewards.

    Offer A - All new line activation (new number, Hotlink Prepaid to Maxis Postpaid, Mobile Number Portability (Port in) from other local operator) and sign up with Maxis Postpaid 98,128,158 or 188 will be rewarded with RM150 Touch ‘n Go reload eWallet credit

    Offer B - All Mobile Number Portability (Port in) and sign up with Maxis Zerolution 36-month device contract on Maxis Postpaid 98,128, 158 or 188 within the promotion period will enjoy FREE 3 months Zerolution monthly installment from 2nd month’s bill.  (Note: Applicable for all devices except for iPhone 14 / 14 Pro series)

    One mobile number is eligible for 1 offer only. (e.g. Offer A or B, at any one time only)

  • The Maxis Online Store Postpaid Plan and Device Campaign period is 1 November 2022 to 30 November 2022.

  • No, this offer is only available exclusively on Maxis Online Store.

  • The RM150 Touch ‘n Go reload eWallet credit for Maxis Postpaid 98, 128, 158 or 188 plan sign up will be credited into your eWallet account on 3rd week of the 2nd month from line activation.   Prior to this, please download the Touch ‘n Go app and register an eWallet account with your registered mobile number to receive the free credit.

  • The Zerolution fee instalment rebate on the Mobile Device will be reflected in your 2nd month’s bill for 3 consecutive months.

  • Yes, you can enjoy the FREE 3-month Zerolution instalments.
    i.e.  Customers who have signed up for Maxis Postpaid 128 may upgrade to Maxis Postpaid 158 and continue to enjoy the FREE 3-month Zerolution instalments. 

  • For Zerolution, any downgrade to lower Maxis Postpaid plan will incur Early Termination Fee and contract termination, the reward of FREE 3-month Zerolution installment will be terminated accordingly.

  • No. This offer is not eligible for the Maxis Postpaid Member Get Member Campaign

  • Yes, you may sign up for more than 1 line and enjoy the campaign offers, as long as it is a new line activation or Mobile Number Portability (port in) on Maxis Postpaid 98,128,158 or 188 plan at Maxis Online Store, your purchase will be eligible, and each mobile number (MSISDN) is only eligible for one (1) offer below at any one time.

    • ​Offer A - All new line activation (new number, Hotlink Prepaid to Maxis Postpaid, Mobile Number Portability (Port in) from other local operator) and sign up with Maxis Postpaid 98,128,158 or 188 will be rewarded with RM150 Touch ‘n Go reload eWallet credit

    • Offer B - All Mobile Number Portability (Port in) and sign up with Maxis Zerolution 36-month device contract on Maxis Postpaid 98,128, 158 or 188 within the promotion period will enjoy FREE 3 months Zerolution monthly installment from 2nd month’s bill.
      (Note: Applicable for all devices except for iPhone 14 / 14 Pro series)

  • The reward will be credited into your Touch ‘n Go eWallet, no purchase at Touch ‘n Go required

  • Once we confirmed the activation and delivery of your new SIM card, you will receive the Touch 'n Go eWallet credit in your Touch ‘n Go eWallet account by the 3rd week of the 2nd month from your service activation.  Prior to this, please download the Touch ‘n Go app and register an account with your registered mobile number to receive free credit.

    You may check the credit transaction by;

    • Tapping at your eWallet profile, then tap at "Inbox" followed by "Activities" Or
    • Tapping at “Transaction History” where you will be able to view up to 90 days of your Touch 'n Go eWallet transactions

     

    For Touch ‘n Go eWallet credit enquiries, you may contact Touch ‘n Go eWallet at the following channels:
    Email: cfmssupport@tngdigital.com.my
    Phone: +603 5022 3888 (Mon-Sun 7.00am – 10.00pm)

  • There’s no expiry date for the eWallet credit to be used.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service