Frequently Asked Questions
5G Device Sale (Mobile Device)
The 5G Device Sale offers a variety of 5G-supported mobile devices from as low as RM49 between 4th November 2022 to 28th February 2023.
We have a variety of devices available at a promotional price including the following:
- Maxis Postpaid 98
- Honor X8 5G at RM49
- Vivo Y30 5G at RM99
- Maxis Postpaid 128
- Reno 8z 5G at RM249
- Honor 70 5G at RM299
Please visit https://store.maxis.com.my/ to explore the full list of devices available under the 5G Device Sale.
- Maxis Postpaid 98
The offer period starts is 4th November 2022 to 28th February 2023 or while stocks last.
Yes. A 12-month or 24-month contract will be assigned to your principal line based on your selected rateplan and contract duration.
For package which requires adding of a new shareline, both your principal and share lines will be contracted for the duration selected.
You may take up this offer at any Maxis Stores
The eligible rate plans are Maxis Postpaid 98, 128, 158 and 188.
All existing and new customers are eligible.
If you are an existing customer, you just need to sign up device on a 12- or 24-month contract on eligible rateplans.
If you are a new customer, you can sign up a new principal line with new mobile number, change from Hotlink Prepaid or switch your line from other operators to Maxis.
Yes. You are welcome to upgrade your principal rate plan to any Maxis Postpaid plan with higher commitment. However, downgrading your principal rate plan OR changing your principal rate plan to a non-eligible plan will be deemed as early termination of your contract.
Upgrade of your shareline to any Maxis Postpaid plan is allowed. Once you have converted it to a principal line, you will not be able to change it back to a Maxis Postpaid Share 48 within the contract period without triggering the penalty.
Early termination of your 12-month or 24-month Normal Device Contract will require you to pay an early termination fee.
Early termination fee is calculating based on following formula:
- For principal line (12-month): [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12 months)].
- For principal line (24-month): [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)].
- For Shareline: monthly commitment fee x remaining month(s) of contract.
Need to get in touch with us?
Contact Maxis Customer Service