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Frequently Asked Questions

CNY Sale (Mobile Device)

  • CNY Sale known as 5G Device Sale previously. CNY Sale offers a variety of 5G-supported mobile devices from as low as RM9 between 4th November 2022 to 28th February 2023.

  • We have a variety of devices available at a promotional price including the following:

    • Maxis Postpaid 98
      • Honor X8 5G at RM49 
      • Oppo A77 5G at RM199 
    • Maxis Postpaid 128
      • Vivo Y77 5G at RM9 
      • Honor 70 5G at RM299 

    Please visit to explore the full list of devices available under the Device Sale in “Promotions” section.

  • The offer period starts is 4th November 2022 to 28th February 2023 or while stocks last.

  • Yes. A 12-month or 24-month contract will be assigned to your principal line based on your selected rateplan and contract duration.

    For package which requires adding of a new shareline, both your principal and share lines will be contracted for the duration selected.

  • You may take up this offer at any Maxis Stores

  • The eligible rate plans are Maxis Postpaid 98, 128, 158 and 188.  

  • All existing and new customers are eligible.

    If you are an existing customer, you just need to sign up device on a 12- or 24-month contract on eligible rateplans.

    If you are a new customer, you can sign up a new principal line with new mobile number, change from Hotlink Prepaid or switch your line from other operators to Maxis.

  • Yes. You are welcome to upgrade your principal rate plan to any Maxis Postpaid plan with higher commitment. However, downgrading your principal rate plan OR changing your principal rate plan to a non-eligible plan will be deemed as early termination of your contract.

    Upgrade of your shareline to any Maxis Postpaid plan is allowed. Once you have converted it to a principal line, you will not be able to change it back to a Maxis Postpaid Share 48 within the contract period without triggering the penalty.

  • Early termination of your 12-month or 24-month Normal Device Contract will require you to pay an early termination fee. 

    Early termination fee is calculating based on following formula:

    • For principal line (12-month): [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12 months)].
    • For principal line (24-month): [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)].
    • For Shareline: monthly commitment fee x remaining month(s) of contract.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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Contact Maxis Customer Service