Frequently Asked Questions
CNY Sale (Mobile Device)
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CNY Sale known as 5G Device Sale previously. CNY Sale offers a variety of 5G-supported mobile devices from as low as RM9 between 4th November 2022 to 28th February 2023.
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We have a variety of devices available at a promotional price including the following:
- Maxis Postpaid 98
- Honor X8 5G at RM49
- Oppo A77 5G at RM199
- Maxis Postpaid 128
- Vivo Y77 5G at RM9
- Honor 70 5G at RM299
Please visit https://store.maxis.com.my/ to explore the full list of devices available under the Device Sale in “Promotions” section.
- Maxis Postpaid 98
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The offer period starts is 4th November 2022 to 28th February 2023 or while stocks last.
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Yes. A 12-month or 24-month contract will be assigned to your principal line based on your selected rateplan and contract duration.
For package which requires adding of a new shareline, both your principal and share lines will be contracted for the duration selected.
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You may take up this offer at any Maxis Stores
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The eligible rate plans are Maxis Postpaid 98, 128, 158 and 188.
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All existing and new customers are eligible.
If you are an existing customer, you just need to sign up device on a 12- or 24-month contract on eligible rateplans.
If you are a new customer, you can sign up a new principal line with new mobile number, change from Hotlink Prepaid or switch your line from other operators to Maxis.
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Yes. You are welcome to upgrade your principal rate plan to any Maxis Postpaid plan with higher commitment. However, downgrading your principal rate plan OR changing your principal rate plan to a non-eligible plan will be deemed as early termination of your contract.
Upgrade of your shareline to any Maxis Postpaid plan is allowed. Once you have converted it to a principal line, you will not be able to change it back to a Maxis Postpaid Share 48 within the contract period without triggering the penalty.
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Early termination of your 12-month or 24-month Normal Device Contract will require you to pay an early termination fee.
Early termination fee is calculating based on following formula:
- For principal line (12-month): [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 12 months)].
- For principal line (24-month): [(Recommended Retail Price (RRP) – Upfront Cost) x (Remaining month(s) ÷ 24 months)].
- For Shareline: monthly commitment fee x remaining month(s) of contract.
Need to get in touch with us?
Contact Maxis Customer Service