Frequently Asked Questions
5G Access Pass
The 5G Access pass gives you access to Malaysia's new 5G network and is available for selected Maxis Postpaid and Hotlink Postpaid rate plans.
To enjoy 5G with the 5G Access pass, please ensure that:
- You are using a 5G capable device;
- You have a 4G LTE SIM. To check, just dial *100*8*5# from your phone;
- You have 5G settings enabled on your device;
- You are within 5G coverage. To check, click here:
- Hotlink Postpaid 30, 40 and 60
- Maxis Postpaid 68, 98, 108, 128, 158, 188
Maxis Unlimited Postpaid 68, 98, 108, 128, 158, 188
- Maxis Postpaid Share 48
- Maxis Family Plan 299, 399, 499
- Maxis Family Plan Member and Additional Member 48
The monthly subscription fee for Maxis 5G Access pass is RM10 per line; the pass will be auto renewed at the beginning of your billing period monthly.
Note: turning off 5G in your phone settings will not unsubscribe you from the pass. To unsubscribe, please go to Maxis app or Hotlink App.
You will enjoy 5G Access pass for FREE if you sign up during promo period from 15th August 2023 until further notice. Standard monthly subscription fee will be charged after promo expiry.
With the 5G Access pass, by adding RM10/mth you can access 5G with your existing rate plan using your existing rate plan quota.
We will recommend you to upgrade to the all-new Maxis Postpaid plans that gives you even more data, and extra bonus 5G data.
You can unsubscribe to the pass via the Maxis app or Hotlink app.
The 5G Access pass will be billed monthly and it will on pro-rated manner according to its active day in a billing period. Charges will not exceed RM10 per billing period of 1 month.
The 5G access pass will be automatically deactivated when you upgrade to any of the new Maxis Postpaid plans and the subscription fee of 5G Access pass will be prorated and charged in your next bill.
Need to get in touch with us?
Contact Maxis Customer Service