Alert: Beware of

Alert: Beware of

SMS Scam Purporting to be from Maxis

Frequently Asked Questions

Maxis Internet Security

  • Maxis Internet Security offers solutions for your entire family from protecting your data privacy, to allowing parents to control and monitor their children behavior online. For more information, visit Maxis Internet Security website here.

  • Maxis Internet Security offers monthly passes as follows:

    • 30-day bundle of Kaspersky Safe Kids & Kaspersky Secure Online Connection at RM 10
    • 30-day access of Kaspersky Safe Kids at RM 3
    • 30-day access of Kaspersky Secure Online Connection at RM 9
  • You can enjoy online protection solutions for the entire family with Maxis Postpaid billing.

    • All Maxis Postpaid customers with option to charge to:
      • Maxis postpaid customer: Maxis bill 
      • Hotlink postpaid customers: Hotlink Postpaid bill
    • Hotlink Prepaid customers with sufficient prepaid credit to charge

  • You can purchase the monthly passes on Maxis app or Maxis website here.

    Alternatively, you can manage your subscription here.

  • Please ensure you have sufficient balance, and you will have to re-subscribe the monthly renewal pass again here.

  • Yes, all the available passes offered are compatible to be used on devices connected to the WiFi if you are an existing Maxis Postpaid customer.

  • Yes, you will receive monthly SMS reminders for monthly passes.

  • You can subscribe to only 1 pass based on 1 mobile number.

  • The pass validity varies according to the pass. You may check your subscription status here.

  • Yes, you are allowed to change your subscription plan once your current pass has expired. You can manage your subscriptions here.

  • You may refer to the product descriptions here.

  • You may refer to the product descriptions here.

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

Need to get in touch with us?

Contact Maxis Customer Service