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Zerolution360 is a new zero worries phone membership program that allows you to fully enjoy the use of your smartphone with yearly upgrades and total device protection as an option.
With the new Zerolution360, you will get to enjoy the same benefit of yearly upgrade, with following improvements.
Maxis SafeDevice is now optional, so you will have the flexibility to choose only what you need.
You also have the flexibility to own your device by paying your subscription till month 30. All existing Zerolution360 subscriber will automatically enjoy this option.
Zerolution360 allows you the usage of a smartphone with low monthly subscription fee and flexibility to upgrade your device yearly; Zerolution do not come with option for upgrade.
There is no upfront payment if you meet the eligibility criteria.
You can upgrade your device any time from month 13 onwards. After your upgrade, your commitment will restart with the new device.
Upon your upgrade, your commitment will restart with the new device that you have selected. You will then need to pay the monthly fee for your new device, which may differ from your first device.
With Safe Device
Without Safe Device (If you sign up for Zerolution360 from 29 Oct 2019 onwards and do not subscribed to Safe Device separately)
Zerolution360 subscribers are required to be in Zerolution360 program for 12 months (i.e. complete 365 days) to be eligible for device upgrade.
Yes, customers who are eligible for upgrade, may change to any model offered under Zerolution360.
Yes, just return the device in good working condition and perform the free upgrade anytime during this period. The monthly fee paid from month 25 to month 30 is not refundable.
We encourage you to upgrade to Zerolution360 devices for more saving and benefit. However, if you wish to sign up a new device under normal contract or Zerolution, you will be required to terminate your current Zerolution360 contract first.
If you have a Safe Device subscription separately, you are covered for accidental damage, attended theft & quick turnaround times. For damage claims, simply call our Claims Hotline at 1800 886888 (Monday - Friday, 9am - 6.30pm).
With Safe Device
Without Safe Device (Zerotution360 subscription after 29 Oct 2019 and no subscription of Safe Device separately)
Recycling and sustainability is a key focus at Maxis. All returned devices will be restored to factory setting, then refurbished and reused.
You will own the device after 30 months of Zerolution360 subscription.
Yes, you must return your device upon terminating your Zerolution360 subscription. A non-return device fee is applicable if you terminate and do not return your device to us in good working condition. However, you may own the device if you stay on Zerolution360 subscription for 30 months.
There is no additional charges, you are just required to pay for Zerolution360 subscription from Month 1 until Month 30.
Effective 29 Oct 2019, Maxis Safe Device Subscription is optional. For peaceful of mind, we strongly recommend you to sign up for Maxis Safe Device for a zero-worry experience.
For Zerolution360 signed up prior to 29 Oct 2019, Safe Device is part of the subscription which cannot be unsubscribed.
If you terminate Zerolution360 within your 24-month commitment, your obligations are the remaining balance of your Zerolution360 and returning the device in good working condition.
Zerotution360 subscription prior to 29 Oct 2019
Zerotution360 subscription after 29 Oct 2019
Just return your device to Maxis in good working condition. No remaining monthly fee will be imposed. If you wish to keep the phone or unable to return the device in good working condition, you just need to pay a device non-return fee.
Zerolution360 is offered on selected phones. You may still get the iPhone on Zerolution or Normal Device Contract.
iPhone will not be offered on Zerolution360. You can get the iPhone on Zerolution or Normal Device Contract.
You can still get an iPhone on a 24-month Zerolution or Normal Device Contract with Maxis.
No, as the iPhone is not available on Zerolution360.
If you have completed 12 months contract and choose to upgrade to a new device, you may proceed to upgrade to any other device offered with Zerolution360.
If you have completed 24 months contract on your current Zerolution360 contract, you can return your device and sign up for iPhone contract on a 24-month Zerolution or Normal Device Contract with Maxis.
For Zerolution360 customers, after you have paid 12 months Zerolution360 monthly fee you are eligible to enjoy an upgrade but need to be on Zerolution360 contract.
If you decide to recontract to Zerolution or Normal Device Contract but still have not serve more than 24 months, you need to return your phone and pay penalty for the remaining months on Zerolution360 before can sign up for new contract.
If you have completed 24 months contract on your current Zerolution360 contract, you can return your device and sign up for an iPhone contract on a 24 month Zerolution or Normal Device Contract with Maxis.
Yes, Zerolution360 is still available for selected Android devices.
Find answers from our FAQ or contact Maxis Customer Service via these channels