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The advanced, intelligent
network that adapts to
Learn how our A.I Network
intuitively adapts itself
How our A.I. Network is optimised
to be ready for 5G
Future ready network
Our network predicts and plans for peak and growing traffic by analysing data traffic patterns to understand what drives demand, then scales up network capacity when needed.
Always on network
With our 5-point automated diagnostic system, we can predict hardware outages before they happen. We also use high-performance drones and A.I technology for precise, efficient network tower structural fault detection and prediction.
Optimised service assurance
We deliver on our first call resolution promise with an integrated customer care dashboard that allows us to resolve network issues faster, with pro-active network notifications for earlier business contingency planning.
Energy efficient network
We optimise energy consumption by learning network usage patterns, then automatically tuning down the base station amplifier.
Super resilient network
Our intelligent traffic controller automatically reroutes to alternate data highways to ensure always-on connectivity.
Lowest latency network
The distributed intelligence of our network “brain” works faster to optimise for the shortest routes, thus minimising latency.
Our ever-growing suite of enterprise solutions addresses the mission-critical requirements of businesses with highly resilient, agile, and ready-to scale network services.
We have the widest fibre-optic footprint to mobile base stations, backed by our next-generation IP Network that supports 5G speeds, robustness, and latency.
Get ready for 5G
5G is better, faster, and even more powerful.
Imagine a world where you can play heavy-graphics mobile game on the go. Or download a movie in just seconds. Or realise the true potential of autonomous applications. That is how it’s like with 5G.
When we say faster, we mean 10x faster, which means what took minutes will only take seconds now. And that’s like having fibre-like speed over wireless connections.
Capability of supporting millions of connected devices
This was previously not possible with previous cellular technology. But Internet of Things are now a reality, making things like smart farming, smart utilities metering and smart cities possible.
Real-time sensitive online applications
Using robotics and haptic feedback, doctor can now perform remote surgery despite being hundreds of kilometres aways, thanks to 5G.
Lower latency means almost real time feedback. In gaming especially, even a slight delay can cost missions as the lag gets in the way of response time.
Got questions about 5G?
When is 5G coming?
It is expected to be available by the end of 2020 onwards.
Why can’t I get it now?
The spectrum to be used for 5G has not been determined yet by the authorities and 5G - compatible devices are not yet available locally.
How do I get 5G?
We will certainly make compatible devices/SIM cards available with the launch of our 5G network.
Do I need to change my plans to enjoy 5G?
5G will be available to all Malaysians, regardless of plans.
What is the different between 4G and 5G?
5G is the next generation mobile network. It is not only faster than 4G, but also has lower latency and capability to support more devices.
Will 5G use more data?
No, 5G will not use up more data.
Discover more of
our exciting 5G projects
Stay updated with 5G news
Malaysia’s most advanced mobile and fibre network
The A.I. Network has more than 9 in every 10 Malaysians covered – bringing you Malaysia’s fastest download speeds, lowest latency and lowest packet loss on mobile, and the highest percentage of promised download speeds on fibre.
Frequently Asked Questions
What is the A.I. Network?
The Maxis A.I. Network is an Advanced and Intelligent network that leverages the latest smart networking technologies to continually optimise for your Internet needs.
As Malaysia’s Internet demand increases and the nation prepares for 5G, Maxis has modernised the network through artificial intelligence and automation to prepare for tomorrow’s requirements while ensuring an optimal Internet experience for our customers today.
How does being on the A.I. Network affect my Internet experience today?
The Maxis A.I. Network is built to maintain fastest speeds, lowest latency, lowest packet loss and overall high resilience in preparation for the network demands of the future.
Maxis customers are therefore able to access increasingly richer content or faster applications at all times while enjoying the following:
- Seamless HD video viewing experience.
- Lowest latency for uninterrupted gaming experience.
- Optimised network for high peak usage performance.
- Always On Network Experience.
What makes the Maxis network 5G-ready today?
While awaiting spectrum allocation for the Malaysian environment, we’ve put 5G-ready network infrastructure in place in the following ways:
- Maxis has the widest fibre-optic footprint to mobile base stations in preparation for 5G rollout.
- Our Next-Gen IP Network ensures that our core and backhaul are ready to support 5G speeds,robustness and latency.
- Maxis provides the first commercial NB-IOT service in Malaysia – a 5G-like technology that allows businesses today to tap into advanced data analytics for valuable insights that enable cost savings, improved efficiency and new business opportunities.
When do we expect 5G to be available in Malaysia? Do I need to change my device/ SIM card to enjoy 5G connectivity?
Substantial 5G rollout is expected to be around 2021 for two main reasons:
- The spectrum to be used for 5G has not been determined yet by the authorities;
- 5G-compatible devices are not yet available locally.
We will certainly make compatible devices/ SIM cards available with the launch of our 5G Network.
What is 5G and what will it offer that we do not enjoy today?
5G stands for the fifth generation of mobile communication standards, superseding 4G technologies. What it offers:
- 10x higher speeds than what 4G can provide today, and up to gigabit speeds for applications such as fixed wireless access.
- Fibre-like speed over mobile/ wireless connections.
- Capability of supporting billions of connected devices at the same time.
- Real-time sensitive online applications, e.g. remote surgery.