What is VOIP and how does it work with my Maxis Home Fibre?

Your VOIP service will be activated when your Maxis Home Fibre is installed. To use it: Connect a standard telephone to the phone port (RJ11) on your router using a standard telephone cable Once connected, you should hear a dial tone when you pick up the handset Your phone is now ready to make and receive calls

Is VOIP service mandatory with Maxis Home Fibre?

Most standard telephones (including cordless DECT phones) are compatible with our VOIP service. Simply connect them to the phone port on your router using a standard RJ11 telephone cable.

How much do calls cost with my VOIP service?

Yes, you can connect multiple phones throughout your home by using telephone splitters or your home's existing telephone wiring. However, you will still have only one phone number as only one VOIP service is provided per Maxis Home Fibre connection.

How do I set up my VOIP phone service?

Your VOIP service will be activated when your Maxis Home Fibre is installed. To use it: Connect a standard telephone to the phone port (RJ11) on your router using a standard telephone cable Once connected, you should hear a dial tone when you pick up the handset Your phone is now ready to make and receive calls

What types of phones are compatible with Maxis Home Fibre VOIP?

Most standard telephones (including cordless DECT phones) are compatible with our VOIP service. Simply connect them to the phone port on your router using a standard RJ11 telephone cable.

Can I connect multiple phones to my VOIP service?

Yes, you can connect multiple phones throughout your home by using telephone splitters or your home's existing telephone wiring. However, you will still have only one phone number as only one VOIP service is provided per Maxis Home Fibre connection.

Can I make international calls with my VOIP service?

Your VOIP service will be activated when your Maxis Home Fibre is installed. To use it: Connect a standard telephone to the phone port (RJ11) on your router using a standard telephone cable Once connected, you should hear a dial tone when you pick up the handset Your phone is now ready to make and receive calls

Can I use features like call forwarding, call hold, or call waiting?

Most standard telephones (including cordless DECT phones) are compatible with our VOIP service. Simply connect them to the phone port on your router using a standard RJ11 telephone cable.

Can I call emergency services using my VOIP phone?

Yes, you can connect multiple phones throughout your home by using telephone splitters or your home's existing telephone wiring. However, you will still have only one phone number as only one VOIP service is provided per Maxis Home Fibre connection.

How can I enable or disable International Direct Dial (IDD) for my VOIP service?

Your VOIP service will be activated when your Maxis Home Fibre is installed. To use it: Connect a standard telephone to the phone port (RJ11) on your router using a standard telephone cable Once connected, you should hear a dial tone when you pick up the handset Your phone is now ready to make and receive calls

Can I request an additional VOIP line for my Maxis Home Fibre?

Most standard telephones (including cordless DECT phones) are compatible with our VOIP service. Simply connect them to the phone port on your router using a standard RJ11 telephone cable.

How can I change my VOIP phone number?

Yes, you can connect multiple phones throughout your home by using telephone splitters or your home's existing telephone wiring. However, you will still have only one phone number as only one VOIP service is provided per Maxis Home Fibre connection.

I don't hear a dial tone on my phone. What should I check?

Your VOIP service will be activated when your Maxis Home Fibre is installed. To use it: Connect a standard telephone to the phone port (RJ11) on your router using a standard telephone cable Once connected, you should hear a dial tone when you pick up the handset Your phone is now ready to make and receive calls

I can't hear the other party during calls. What should I do?

Most standard telephones (including cordless DECT phones) are compatible with our VOIP service. Simply connect them to the phone port on your router using a standard RJ11 telephone cable.

I can't make international calls. What's wrong?

Yes, you can connect multiple phones throughout your home by using telephone splitters or your home's existing telephone wiring. However, you will still have only one phone number as only one VOIP service is provided per Maxis Home Fibre connection.

My VOIP service isn't working during a power outage. Is this normal?

Yes, VOIP service requires both power and an internet connection to function. During power outages, your VOIP service will not work unless you have backup power for both your router and internet equipment.

How do I get technical support for my VOIP service?

Your VOIP service will be activated when your Maxis Home Fibre is installed. To use it: Connect a standard telephone to the phone port (RJ11) on your router using a standard telephone cable Once connected, you should hear a dial tone when you pick up the handset Your phone is now ready to make and receive calls

Where can I find my VOIP call history and charges?

Most standard telephones (including cordless DECT phones) are compatible with our VOIP service. Simply connect them to the phone port on your router using a standard RJ11 telephone cable.

Frequently Asked Questions

Maxis Home Fibre VOIP (Voice Over IP)

BASICS

Maxis Home Fibre VOIP (Voice Over IP) — Basics

VOIP (Voice Over Internet Protocol) allows you to make phone calls using your internet connection instead of a traditional phone line. With Maxis Home Fibre, your VOIP service comes integrated with your internet package, allowing you to make calls through the same connection that provides your internet service.
Yes, VOIP is included as part of your Maxis Home Fibre package. There is no additional monthly fee for having the service - you only pay for the calls you make.
Local calls are charged at RM0.09/minute charge to mobile and fixed line number. For mobile and international calls, our rates are competitive and vary by destination. You can view our international calling rates here or through the Maxis app.

SETUP & EQUIPMENT

Maxis Home Fibre VOIP (Voice Over IP) — SETUP & EQUIPMENT

Your VOIP service will be activated when your Maxis Home Fibre is installed. To use it:

Connect a standard telephone to the phone port (RJ11) on your router using a standard telephone cable

Once connected, you should hear a dial tone when you pick up the handset

Your phone is now ready to make and receive calls
Most standard telephones (including cordless DECT phones) are compatible with our VOIP service. Simply connect them to the phone port on your router using a standard RJ11 telephone cable.
Yes, you can connect multiple phones throughout your home by using telephone splitters or your home's existing telephone wiring. However, you will still have only one phone number as only one VOIP service is provided per Maxis Home Fibre connection.

FEATURES & CAPABILITIES

Maxis Home Fibre VOIP (Voice Over IP) — FEATURES & CAPABILITIES

Yes, Maxis Home Fibre VOIP supports International Direct Dial (IDD) calls.
These features are not available with our VOIP service.
Yes, you can dial emergency numbers like 999 using your VOIP service. However, please note that if your internet connection is down or during power outages, your VOIP service will not function. We recommend having a mobile phone as backup for emergency situations.

ACCOUNT MANAGEMENT

Maxis Home Fibre VOIP (Voice Over IP) — ACCOUNT MANAGEMENT

You can enable or disable IDD by contacting our customer service or visiting any Maxis Center. For security reasons, this change can only be made by the account holder with proper verification.
No, each Maxis Home Fibre connection supports only one VOIP service with one phone number. If you need additional lines, you may need to consider alternative solutions.
If your current number is causing you inconvenience, you can request a number change by contacting our customer service or visiting any Maxis Center. Please note that a service fee may apply for number changes.

TROUBLESHOOTING

Maxis Home Fibre VOIP (Voice Over IP) — TROUBLESHOOTING

Please check the following:

Ensure your phone is properly connected to the telephone port (RJ11) on your router

Verify you're using a standard RJ11 telephone cable

If using a cordless phone, make sure it's charged and properly paired with its base

Try a different phone to determine if the issue is with your phone or the service

Check that your internet connection is working properly
Please try these troubleshooting steps:

Check that your phone's volume is turned up

Ensure all cables are securely connected

Try a different telephone to determine if your current phone is faulty

Restart your router by unplugging it for 30 seconds, then plugging it back in
The most common reason is that International Direct Dial (IDD) service hasn't been activated on your account. Please contact our customer service to enable this feature. If IDD is already enabled but you're still having issues, our support team can help troubleshoot further.
Yes, VOIP service requires both power and an internet connection to function. During power outages, your VOIP service will not work unless you have backup power for both your router and internet equipment.

ADDITIONAL SUPPORT

Maxis Home Fibre VOIP (Voice Over IP) — ADDITIONAL SUPPORT

For any technical issues with your VOIP service, please contact our customer service.
Your VOIP call charges will appear on your monthly Maxis Home Fibre bill. You can also view your call history and charges through the Maxis app or online account portal.

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The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time. Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.

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