I have signed up TV contract, when will I receive my TV?
Please do expect a call or Whatsapp message from our delivery partners within 10 days from sign up.
Will I receive a call before delivery?
You will receive call or whatsapp message from the dedicated hotline +6012969630 before delivery.
What if I am not at home when TV arrives?
You will need to be presence for identify validation purpose.
Can I request for specific delivery timing?
Our delivery partner will contact you to confirm delivery date and time.
The delivery date & time is today. How should I check the delivery status?
To check delivery status, please contact or whatsapp the dedicated hotline.
What if I decide to change my delivery from weekday to weekend?
Our delivery partner will contact you to confirm delivery date and time. Changes of delivery date is not allowed after confirmation.
Can I change my delivery address after my purchase?
The TV will be delivered to your fiber installation address only.
What do I need to take note upon delivery?
Please note this is in-home delivery, the appointed driver will do the following:
- deliver and carry the TV into your premise.
- assist to unbox the TV, please verify that the unit delivered to you is in good condition, without physical damage.
- assist with the basic setup, includes turning on TV to check the power & screen.
- request you to sign the delivery order after validated the TV is in good working condition.
Please DO NOT sign the delivery order or accept the TV, should you notice any physical damage or TV is not functioning i.e. can't turn it on etc.