Pre-order at Maxis Online Store


What is the duration of this pre-order?

Interested individual customers of Maxis may pre-order iPhone 12 at Maxis Online Store from 9pm, 6 November 2020 until 5.00pm, 12 November 2020.
 

What are the models available for pre-order?

The models of iPhone 12 series available for pre-order are:

  • iPhone 12 Mini (64GB, 128GB & 256GB)
  • iPhone 12 (64GB, 128GB & 256GB)
  • iPhone 12 Pro (128GB, 256GB & 512GB)
  • iPhone 12 Pro Max (128GB, 256GB & 512GB)

When will I receive the phone?

You will receive your pre-ordered device from 6 November onwards. Here are your shipping options:

  1. Doorstep delivery
  2. Self-collection at Maxis Stores

What are the available offers for iPhone 12 series during pre-order?

You may choose from the following offers:

  1. Maxis Zerolution 24-months contract
  2. Normal Device Contract (K2) 24-months contract
Pre-order submission from 6-8 Nov Pre-order submission from 9-12 Nov
West Malaysia: 13 Nov onwards
Sabah/Sarawak/Labuan:​ 18 Nov onwards
West Malaysia: 18 Nov onwards
Sabah/Sarawak/Labuan:​​ 23 Nov onwards​​​​

 

Is Zerolution360 available for iPhone 12 pre-order?

iPhone 12 series is not available on Zerolution360 during the pre-order period. Zerolution360 availability will be announced later.
 

Who is eligible to pre-order iPhone 12 series?

All individual customer with an active Maxis line and without outstanding and existing device contracts at the time of pre-order are eligible to take part in this pre-order.
Existing device policy applies.
 

Why do I need to sign contract to enjoy any one of device offers?

All of our device offers with Maxis Postpaid plans include a device contract.
 

I’m serving a contract with my current service provider. Can I still submit pre-order request using my existing number if I plan to port-in to Maxis?

The pre-order is only open for existing Maxis customers. If you are planning to port-in to Maxis, we would suggest you to complete port in transaction before your pre-order to ensure your pre-order goes smoothly.
 

I’m currently a Zerolution360 customer and I’m eligible to upgrade my device now. Can I submit my request during pre-order?

iPhone 12 series is not available on Zerolution360 during the pre-order period. Zerolution360 availability will be announced later.
 

I’m currently a Zerolution360 customer and I’m eligible to upgrade my device now. Can I upgrade to Zerolution or Normal Device Contract (K2) during pre-order?

Your Zerolution360 entitles you to upgrade with Zerolution360 only.

iPhone 12 series availability with Zerolution360 will be announced later. Meanwhile, you may consider upgrade to other devices on Zerolution360.
 

Is iPhone 12 series offered with Maxis Postpaid Share 48? Can I pre-order it with Share Line?

iPhone 12 series is not available for Maxis Postpaid Share 48 during the pre-order period. You may sign up contract with your Share Line from 13 November 2020 onwards.
 

I’m currently a Maxis Postpaid Prime customer without any active Contract. How to submit my pre-order since I’m currently not contracted?

Yes, you may submit your pre-order via our Maxis Online Store. This will be subject to eligibility check and T&Cs applies.
 

I’m currently a Maxis Postpaid Prime customer with active Home Device Contract. Am I eligible to submit pre-order?

This pre-order is only open for existing non-contracted customers and existing contracted customer who eligible for recontract.
 

My area is considered as red zone due to high numbers of Covid-19 cases. Can I still opt for doorstep delivery option?

Yes, as per current CMCO rules, we are still allowed to deliver to red zone areas.
 

What will happen if my preferred Maxis Centre for pre-order self-collection is closed during the launch date? Can I change to another store or opt for doorstep delivery?

If your selected Maxis Centre is closed temporarily due to Covid-19, you may wait for the selected Maxis Centre to reopen; if you are in hurry to get your phone, you may cancel your pre-order at Maxis Online Store and walk in to your nearest Maxis Centre to purchase the phone, subject to stock availability.
 

I saw Maxis offers on the Apple website; can I purchase it via Apple?

We will be able to gather your information from Apple website and be in touch with you for our latest offers.
 

Can I change the color of the device once I have placed my order online?

No, you are not allowed to change or update your pre-order details once your order has been successfully submitted.
 

Can I change the color of the device once I have placed my order online?

No, you are not allowed to change or update your pre-order details once your order has been successfully submitted.
 

Can I change my delivery address upon placing the order?

No, you are not allowed to change or update your pre-order details once your order has been successfully submitted.
 

Can I choose to pick-up from store instead of having it delivered once I have placed the order?

No, you are not allowed to change or update your pre-order details once your order has been successfully submitted.
 

I am located at Kota Kinabalu. What is my earliest delivery date?

Due to CMCO/TEMCO in Sabah and Sarawak, there is a delay in shipping which will leads to late delivery for all customers in Sabah and Sarawak.
 


 

The FAQ’s are meant for clarification purposes only. The FAQ’s may be modified from time to time.
Please refer Terms of Use and Terms & Conditions of the products and/or services for more information.