About Preorder of Samsung S20 Series (12 Feb to 26 Feb 2020)
What is the duration of this pre-order?
Samsung Galaxy S20 series is open for pre-order at Maxis Online Store from 5pm, 12 Feb to 11.59pm, 26 Feb or while stocks last.
What are the models available for pre-order?
The models of Samsung Galaxy S20 series available for pre-order are:
- Samsung Galaxy S20 128GB
- Samsung Galaxy S20+ 128GB
- Samsung Galaxy S20 Ultra 128GB
When will I receive the phone?
You will receive your preordered device from 4 Mar 2020 onwards. Here are your shipping options:-
- Self-collection at Maxis Stores
- Doorstep delivery
What are the available offers for Samsung Galaxy S20 series during pre-order?
You may choose from the following offers:-
Who is eligible to pre-order Samsung Galaxy S20 series?
All individual customer with an active Maxis line and without outstanding and existing device contracts at the time of pre-order are eligible to take part.
Why do I need to sign contract to enjoy any one of device offers?
Yes, all of our device offers with MaxisONE plans with normal device contract or zerolution.
I’m serving a contract with my current service provider. Can I still submit pre-order request using my existing number if I plan to port in to Maxis?
The pre-order is only open for existing Maxis customers. If you are planning to port-in to Maxis, we would suggest you to complete port in transaction before your pre-order to ensure your pre-order goes smoothly.
I’m currently a Zerolution customer with Annual Upgrade and I’m eligible to upgrade my device now. Can I submit my request during pre-order?
Yes, you are able to submit your request during pre-order if you have already served the minimum period required before upgrade.
I’m currently a Zerolution customer with Annual Upgrade and I’m eligible to upgrade my device now. Can I upgrade to Zerolution360 during pre-order?
Your Zerolution with Annual Upgrade entitles you to upgrade with Zerolution only.
I’m currently a Zerolution360 customer and I’m eligible to upgrade my device now. Can I submit my request during pre-order?
Samsung Galaxy S20 series is not available on Zerolution360 during the pre-order period. Zerolution360 availability will be announced at a later date.
I’m currently a Zerolution360 customer and I’m eligible to upgrade my device now. Can I upgrade to Zerolution or Normal Device Contract (K2) during pre-order?
Your Zerolution360 entitles you to upgrade with Zerolution360 only.
Samsung Galaxy S20 series availability with Zerolution360 will be announced at a later date. Meanwhile, you may consider upgrade to other devices on Zerolution360.
Is Samsung Galaxy S20 series offered with MaxisONE Share? Can I pre-order it with my line on MaxisONE Share?
Samsung Galaxy S20, S20+ & S20 Ultra are not offered with MaxisONE Share for pre-order. If you wish to own the device with MaxisONE Share, you may get it from 6 Mar 2020 onwards at our retail stores.
I’m currently a MaxisONE Prime customer with active Home Device Contract. Am I eligible to submit pre-order?
This pre-order is only open for existing non-contracted customers and existing Zerolution who are eligible to upgrade their contract.
I’m currently a MaxisONE Prime customer without any active Contract. However, I’m not able to submit my pre-order, how to submit my pre-order since I’m currently not contracted?
MaxisONE Prime customer who wishes to pre-order, just need to give us a call at 123 and our team will assist you with your per–order.
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