The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer satisfaction on broadband; and mobile-cellular services as follows:

  1. Hand Phone Users Survey
  2. E-commerce Consumers Survey
  3. Consumer Satisfaction Survey - Broadband Service
  4. Consumer Satisfaction Survey - Mobile-Cellular Service

The survey will commence from 5 June 2020 until 31 December 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for national and Selangor public holidays. The survey will be conducted via MCMC secure online survey system, where respondents will be selected at random to participate in the surveys. The selected respondents will receive a WhatsApp invitation from MCMC. Respondents who agree to participate will then be directed to MCMC’s secure portal to complete the survey. The following telephone numbers will be used for the survey purposes:

  • 017-7286262
  • 017-3646262

Respondents are advised to NOT respond to any survey notifications other than from the above telephone numbers. Notification was published in the MCMC website here. Survey extensions will be announced in the website, if required. Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name, identity card number, credit card and bank details for this survey. No money will be collected nor sales solicited.

Participation is on a voluntary basis; however, cooperation from the respondents is much appreciated. As a token of appreciation, MCMC will provide a RM5 e-voucher* to the first 10,000 respondents who completed the survey. Any survey completion and/or extensions will be announced on the MCMC website:

*Terms and condition apply