Important Notice – Beware of Impersonation Scams
Here’s how to recognise fake websites and make sure you’re browsing or sending information on the genuine Maxis website.
What are phishing scams or websites?
- A phishing scam usually begins with an email, SMS or instant message that looks like it's from a genuine business, such as Maxis or a local bank.
- The message might use alarming news – falsely claiming you are late on bill payment, for example – to prompt you to respond quickly.
- This message will usually include a link that directs you to a fake website if you click on it.
How to spot phishing emails or fake websites.
- Phishing emails or fake websites often have forms asking for personal details that no credible business or organisation would ask you to reveal, such as your credit card PIN number.
- Maxis would never request for a customer’s credit card details or PIN number via email.
- Phishing emails and fake websites may contain links that take you to a mirror copy or clone of a real website.
IMPORTANT: Never reply to phishing emails or submit your personal details into forms on fake websites. It can lead to your identity being ‘stolen’ – which might lead to money being taken from your bank accounts.
How to be sure that you’re sharing information on a genuine, secure webpage within the official Maxis website.
Here’s what to look for before you enter or submit any sensitive information (e.g. username, password, payment information) via an online form:
- The web address begins with www.maxis.com.my
- If you see ‘https’ at the beginning of a web address in your browser or a padlock symbol next to the address bar, you’re on a secure website.
- You can always click the padlock icon and look up the certificate to check that the website is what it claims to be.