What is Maxis SafeDevice?

Maxis SafeDevice provides replacement for your mobile device protecting against certain types of damage that aren’t covered by the manufacturer’s warranty (E.g. attended theft, accidental liquid or physical damage).


What is Maxis SafeDevice?

Maxis SafeDevice provides replacement for your mobile device protecting against certain types of damage that aren’t covered by the manufacturer’s warranty (E.g. attended theft, accidental liquid or physical damage).


Why Maxis SafeDevice?

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Comprehensive
coverage

Accidents happen every day. So, we've got you protected on any device you purchase from Maxis.


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Lowest Phone Replacement Fee

Don't wait for repairs. Pay only a minimum fee to get your damaged device 1-to-1 replaced.


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From
RM0.50/day

Get full protection from all kinds of mishaps (damage & theft) from as low as RM0.50 a day.


What are the rates?

Eligible device retail value at the time of purchase Monthly Service FeeReplacement Service Fee
Accidental Damage Attended Theft
RM 0 to RM 500 RM 6RM 45RM 90
RM 501 to RM 1000 RM 12RM 110RM 200
RM 1001 to RM 2000 RM 24RM 200RM 480
RM 2001 to RM 3000 RM 33RM 320RM 650
RM 3001 to RM 4000RM 33RM 450RM 800
RM 4001 to RM 4800RM 33RM 525RM 1200
RM 4801 to RM 6000 RM 43RM 900RM 1900

Interested? Register for a 3-month FREE trial now

Leave us your details and we’ll contact you to get started.



* All fields are mandatory

*Only customers who purchase their devices between 26 June - 26 September 2018 and subscribe to Maxis SafeDevice within 10 days are eligible for the promo.


Filing a replacement with Maxis is easy

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Call the Safe Device support
at 1800 88 6888.


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We'll take you through a quick and easy process and let you know of your service request fee.


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Your replacement is delivered
to your door.


Frequently Asked Questions

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What is Maxis SafeDevice?

Maxis SafeDevice is a device protection program. It provides protection against certain types of damage that aren’t protected by the manufacturer’s warranty (E.g. stolen, attended theft, and accidental liquid or physical damage). 

When can I purchase Maxis SafeDevice?

Maxis SafeDevice can be purchased at the point you sign up a device contract from Maxis.

How do I make a service request?

You can call our Safe Device support team directly at 1800-88-6888. Our friendly support team will guide you through the quick and easy process. 

What is Replacement Service Fee?

The replacement service fee is the amount you need to pay if you make a service request on your Maxis SafeDevice and the service request is approved. 

Why do I have to pay a Replacement Service Fee if I file a service request for my device?

The Replacement Service Fee is allows you to enjoy far less than the full retail price that you would pay for a replacement device in an event of an incident. We try to keep our fee as affordable as possible to benefit all of our subscribers.

What replacement device will I receive?

Our goal is to replace your device with the same make and model as the device that is the subject of your Service Request. However, some models may no longer be available and you may receive a “like-for-like” device. The replacement device will be of the same or similar kind, quality and functionality and may be refurbished. It may have the same or greater memory and it may be of a different make, model or colour.

Can I subsribe Maxis SafeDevice at any time?

You can only purchase Maxis SafeDevice if you meet these criteria:

  • You must be an existing Maxis postpaid customer;
  • You must subscribe to the protection within 10 days for any new device that you have purchased from Maxis; and
  • Your device must not be lost or stolen and must be in good working condition when you subscribe the protection plan.

What if I change my mind?

You may cancel your protection at any time without charge provided you have not made a service request at the point of cancellation. To cancel your protection, please call Maxis Call Centre on 123 (free from a Maxis mobile).

Will I be advised when there are changes to Maxis SafeDevice?

Yes, in the event of any changes we will notify you by SMS, calls or website. You can also call or walk into any Maxis center for enquiries.  For further details on how we will do so please review the terms and conditions section.

What do I do with my old damaged device?

You are required to return your damaged or defective device to our delivery team at the point of replacement. You will need to prepare and return the damaged or defective device for collection from our team. If the device was lost or stolen, the requirement to return the device does not apply. 

How do I know if I’m eligible to purchase Maxis SafeDevice?

To be eligible for any protection, you must enroll within 10 days of the following:

  • New account activation with your new device
  • Upgrade with to a new device contract purchase

What do I do if my mobile device is lost or stolen?

If your device is lost or stolen, you may suspend your line/service to avoid any unauthorized usage. You can suspend your service by:

  • Dial 123 to call our Maxis Service Team
  • Walk into any Maxis Centre to suspend your service
Note: Upon approval of service request, Maxis will perform IMEI blocking of lost or stolen device(s). 
i. You will need to provide a valid police report of your stolen device for confirmation

How quickly will I receive my replacement deivce?

For any service request, the date you receive your device will be determined by the date your service request is approved.

  • Within Klang Valley: Your replacement device will be delivered within 1 -3 working days.
  • Outside of Klang Valley: Your replacement device will be delivered within 5 – 7 working days.

What if I’m a customer protected by previous Maxis Device Protection (MDP) program?

Maxis Device Protection is no longer available for new customers. If you are the customer covered by our previous Maxis Device Protection (MDP) product, or protection sign up before 15th Jan 2016, please find your terms and conditions at www.brightstarprotect.com/maxis

For iPhone Zerolution customer who sign up Maxis Device Protection before 15th Jan 2016, please find your terms and conditions at

https://www.brightstarprotect.com/Portals/67/Device_Protection_Plan_
for_iPhone_6_and_6s_Terms_and_Conditions.pdf

What is the FREE 3 months’ SafeDevice promo?

This promo offers customers who purchase any device on Maxis Zerolution or Normal Contract FREE 3 months’ SafeDevice, covering your phone for loss or damage.

What happens after my FREE 3 months’ SafeDevice ends?

You will be charged a monthly fee based on your device retail value at the time of purchase. You can continue your subscription to enjoy complete protection for your phone, or cancel anytime.

How long is this campaign going to run for?

This promo is valid for devices purchased between 26 June – 26 September 2018.

Where can I go to sign-up for the offer?

You can sign up for the promo at Maxis Centres or Maxis Exclusive Partners. Alternatively, submit your details here and a Maxis agent will call you back within 3 working days for activation.

When will I get my rebate?

It will be reflected from your next bill onwards.

Who is eligible for the FREE 3 months’ SafeDevice promo?

Customers who purchased devices on a contract between 26 June – 26 September 2018 and subscribe to Maxis SafeDevice within 10 days of purchase date are eligible. Prepaid customers and customers who purchase a phone without a contract are not eligible.

Terms and Conditions

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