• Zerolution360
  • Zerolution

A phone membership. For zero worries.


Zerolution 360

We know we can’t live without our smartphones. But life is full of unexpected mishaps. We drop them and their screens crack. They go for an accidental swim in the pool. They get stolen.

It's time to say hello to a new way to get a flagship smartphone, one with a zero worries experience included.




 

Here's what you enjoy in a Zerolution360 membership

Ready to get your dream device?
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Choose the plan which suits you best

Zerolution360
Phone Ownership Type
Lease
Zero Upfront Payment, Credit Card & Interest Rate
Monthly Installment
Yearly Phone Upgrade
Basic Coverage
1-for-1 Immediate Replacement
Pickup & Delivery Services
Premium Benefits (+RM10/mth)
Free Screen Replacement
Backup Loan Phone
Priority Repair Service
 

 

*Available with subscription to MaxisSafe Device
All coverage services mentioned are subjected to service fee. Please refer to FAQ for full details.

Find out if you’re eligible for Zerolution360

Zerolution

You need to have a good payment record over at least 3 months to be eligible.

Zerolution

You may port-in your existing number (and show us 3 months of previous bills exceeding RM80), or sign up for a new Maxis postpaid plan and maintain a good payment record for at least 3 months.

Zerolution

You must first sign up for a Maxis postpaid plan and maintain a good payment record for at least 3 months.

Not eligible? No worries, we've got your back. Click here to find out more about Normal Contract.

Explore your dream smartphone now


A hassle-free way to own your new smartphone


Zerolution

We depend on our smartphones for
everything but owning one is getting increasingly expensive. Some choose to
pay full price or buy theirs on installment
plans with high interest rates.
What about you?




Zerolution. Now available for iPhone.

Zerolution

Zero Upfront Payment and Interest Rate

Get your smartphone with no upfront fee and a 0% interest rate plan

Zerolution

Zero Card Needed

No credit card needed when you purchase your new smartphone*

Ready to get your dream device?
Browse Phones

 

Choose the plan which suits you best

Zerolution
Phone Ownership Type
Own
Zero Upfront Payment, Credit Card & Interest Rate
**
Monthly Installment
Yearly Phone Upgrade
Basic Coverage
1-for-1 Immediate Replacement
*
Pickup & Delivery Services
*
Premium Benefits (+RM10/mth)
Free Screen Replacement
Backup Loan Phone
Priority Repair Service
 

 

*Available with subscription to MaxisSafe Device

All coverage services mentioned are subjected to service fee. Please refer to FAQ for full details.

Find out if you’re eligible for Zerolution

Zerolution

You need to have a good payment record over at least 3 months to be eligible.

Zerolution

You may port-in your existing number (and show us 3 months of previous bills exceeding RM80), or sign up for a new Maxis postpaid plan and maintain a good payment record for at least 3 months.

Zerolution

You must first sign up for a Maxis postpaid plan and maintain a good payment record for at least 3 months.

Not eligible? No worries, we've got your back. Click here to find out more about Normal Contract.

Get your dream device now


Frequently Asked Questions

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What is Maxis Zerolution360?

Maxis Zerolution360 is a new, all-inclusive zero worries phone membership programme that allows you to fully enjoy the use of your favourite flagship device, with yearly upgrades and total device protection.

What is the difference between Maxis Zerolution360 compared with current Maxis Zerolution, or the Normal Device Contract offer?

Maxis Zerolution360 gives you the ability to use a flagship device with a low monthly subscription fee that includes total device protection and also the option to change your device yearly.

Is there any upfront payment required if I want to subscribe to Maxis Zerolution360?

No, there is no upfront payment required when you sign up for Maxis Zerolution360.

How often can I upgrade my device with Zerolution360?

You can upgrade your device any time after you have made 12 bill payments (from month 13 onwards). Once you upgrade your device, your commitment will restart with the new device that you have selected.

To be eligible for an upgrade, your device needs to be in a good working condition (to be graded by Maxis) and you would need to pay a one-time upgrade fee, which reduces every quarter and is free from month 24 onwards.

What happens to my Zerolution360 subscription when I upgrade?

Once you upgrade your device, your commitment will restart with the new device that you have selected. You will then need to pay the monthly fee for your new device, which may differ from your first device.

What happens if I want to upgrade and my device is not in good working condition?

If your device is not in a good working condition at point of upgrade, you can utilise the comprehensive coverage that comes with your Maxis Zerolution360 subscription.

If you have reached your claim limit, there is still the option to pay an excess fee, hence the zero-worry experience as you do not need to replace the damaged device with another device at the full retail price.

What happens if I don’t upgrade?

If you don’t upgrade your device, you will need to continue paying for this programme until you fulfill your 24-month commitment period. Once you reach your 24th month, you can either decide to keep using your current device and pay your current monthly fee, or upgrade to another device for free (during which time you would need to return the device in good working condition). Should you decide to terminate your subscription, you will need to return your device to us in good working condition.

Am I covered if I damage my device?

All Maxis Zerolution360 plans come with Device Protection (accidental damage, attended theft & quick turnaround times) already included in your monthly fee. For damage claims, simply call our Claims Hotline at 1800 886888 (Mon-Fri 9-6.30pm).
For enhanced Device Protection Benefits (repair option, free screen replacement, free backup loan phone & even quicker turnaround time) customers can opt for Zerolution360 Premium for an additional RM10/mth.

How is Maxis Zerolution360’s protection plan different from your current Maxis SafeDevice plan?

Maxis Zerolution360 offers the most comprehensive protection plan, giving customers the choice between Basic or Premium protection.

For just an additional RM10/mth, customers on the Premium plan will be entitled to priority repair services with faster repair times, a free backup loan phone, and one-time free screen replacement.

Customers on the Basic plan will enjoy the same benefits as our current Maxis SafeDevice.

Who is eligible for Zerolution360?

Zerolution360 is open to new and existing Maxis customers.

Upon signing up onto this programme, we will perform a credit check to evaluate your credit rating. If you meet the criteria, you can immediately enroll for Zerolution360 and walk away with a new phone at RM0 upfront payment.

What happens if my device is stolen?

All Zerolution360 plans (Basic & Premium) comes with device protection that also covers attended theft. So, don’t worry – we’ve got you covered. You simply need to call our Claims Hotline and provide a police report to make your Attended Theft claim. Claims Hotline contact number: 1800 886888 (Mon-Fri 9-6.30pm)

What happens to my old device when I upgrade?

Recycling and sustainability is a key focus at Maxis. All returned devices will be wiped, then refurbished and reused.

Do I own the phone when I subscribe for Zerolution360?

No, you do not own the device with Zerolution360; this is a membership programme that allows you to use the device and enjoy additional benefits such as device protection and yearly upgrades. When you terminate your subscription, you must return your device to us in good working condition.

Can I enjoy this programme without the device protection? I don’t think I need it.

No, device protection is already included in the cost of your monthly subscription. You can, however, choose whether you want total coverage with our Premium protection plan, or opt for the Basic protection plan. It’s better to be safe than sorry, so do take a look at which options would be most suitable for your needs.

What if I cancel my subscription to Maxis Zerolution360 or terminate my Maxis line?

If you terminate within your 24-month commitment, you will be required to pay the remaining balance of your Maxis Zerolution360 fees as well as any relevant fees on your postpaid line. Additionally, you must return your device to us in good working condition.

Do I need to return my device if I terminate my Maxis Zerolution360 subscription after I have fulfilled my 24-month commitment?

Yes, you must return your device upon terminating your Maxis Zerolution360 subscription. A no-return device fee is applicable if you terminate and do not return your device to us in good working condition.

Is my Zerolution360 fee affected by SST?

No, your monthly fees for Zerolution360 are not affected by SST. This is a non-taxable item.

How much do I need to pay to upgrade my device?

Your upgrade fee depends on when you choose to upgrade to a new device. Please refer to this table to see how much your upgrade fee costs for your device.

Device Upgrade Fee (Android Devices)

Ownership Duration Huawei P20 Huawei P20 Pro Samsung S9 64GB Samsung S9+ 128GB Note 9 Mate 20 Mate 20 Pro
Month 12 - 14 RM850 RM1,100 RM1,100 RM1,300 RM1,300 RM1,100 RM1,300
Month 15 - 17 RM600 RM800 RM800 RM950 RM950 RM800 RM950
Month 18 - 20 RM400 RM550 RM550 RM600 RM600 RM550 RM600
Month 21 - 23 RM150 RM200 RM200 RM250 RM250 RM200 RM250
Month 24 RM0 RM0 RM0 RM0 RM0 RM0 RM0


Device Upgrade Fee (Apple Phones)

Ownership Duration iPhone XR 64GB iPhone XR 128GB iPhone XR 256GB iPhone XS 64GB iPhone XS 256GB iPhone XS 512GB iPhone XS Max 64GB iPhone XS Max 256GB iPhone XS Max 512GB
Month 12 - 14 RM1,200 RM1,200 RM1,200 RM1,800 RM1,800 RM1,800 RM1,950 RM1,950 RM1,950
Month 15 - 17 RM950 RM950 RM950 RM1,350 RM1,350 RM1,350 RM1,500 RM1,500 RM1,500
Month 18 - 20 RM600 RM600 RM600 RM900 RM900 RM900 RM1,000 RM1,000 RM1,000
Month 21 - 23 RM300 RM300 RM300 RM450 RM450 RM450 RM500 RM500 RM500
Month 24 RM0 RM0 RM0 RM0 RM0 RM0 RM0 RM0 RM0
Where can I sign up for Zerolution?

You can walk-in to any Maxis stores to sign up for  Zerolution.

What is the difference between Zerolution and a normal contract?

Zerolution allows the device to be paid for in monthly installments while device payment is collected upfront for normal contracts. Please refer to the Terms and Conditions for more details.

Why Maxis does not offer Zerolution Annual Upgrade anymore?

Annual upgrades are offered on a promotional basis. This offer is currently not available.

If I am a Zerolution customer who is currently enrolled in the annual upgrade, can I still proceed to upgrade my device after 1 year now?

Yes, you are allowed to upgrade upon reaching your upgrade anniversary. When you do, your new Zerolution contract will begin but with no annual upgrade offer. Hence you will not be able to upgrade after 12 months of the new Zerolution contract.

Since Zerolution Annual Upgrade is no longer available, is there any other available program where I can continue to change my phone after 1 year?

Currently, there isn’t any program under Maxis that offers annual upgrade.

Can I sign up for SafeDevice for my device without the Annual Upgrade?

Yes, SafeDevice is available for customers who takes up a device under Zerolution and a normal contract.

Terms and Conditions

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